Tag Archives: Sleep

Mandara Spa at Atlantis – A True Sanctuary

atlantis.skyview 747029 Mandara Spa at Atlantis   A True SanctuaryMandara Spa at Atlantis – A True Sanctuary
by
Susie Ellis

Peter and I did something this weekend which we were never able to do while living on the West Coast – hop on a short flight to spend the weekend in the Bahamas. It sounds so “East Coast” doesn’t it? Actually Peter is on a mission to convince me that getting into boating would be a good idea. I fear he has an uphill battle here, however I didn’t mind spending a weekend with him checking things out. Besides, this jaunt would give me a chance to visit two spas: Mandara at Atlantis and the One & Only Spa at the Ocean Club, Bahamas.

So we boarded a 2 1/2 hour flight yesterday morning and flew directly into Nassau. Peter decided we should stay at Atlantis since it is on the water. While ordinarily a resort with 3,800 rooms and lots of kids would not be my first choice for a weekend trip, we were just staying one night so I thought, why not? Besides, here on the East Coast I see so many Atlantis ads, it seemed like a good idea to see what all the fuss was about.

Well…Yes, it is large. Yes, it has lots of kids (although there is one tower which is for adults only – not the one we stayed in.) Yes, the decor is a bit Disneyland-20-years-ago. And it seemed expensive. My bagel and cream cheese this morning was almost $5.00 and Internet usage here in the business center is about $1.00 a minute. The room too was pricey. I must say, however, those families who were here all had broad smiles on their faces and seem to be having quite a bit of fun with their kids. It looks to be a good family adventure.

mandara.spa.atlantis 745770 Mandara Spa at Atlantis   A True SanctuaryOn to the spa. Happily Jeff Matthews, who is a good friend and the head of Mandara for Asia, had let them know ahead of time that we were coming. Vicky, the very impressive Spa Director, greeted us and was expecting us. That was nice. I learned that this is their NEW Mandara Spa – opened just a year ago since they had outgrown the old one. This one has 35 treatment rooms and the men’s and women’s locker rooms have saunas, steam, hot whirlpool and cool plunge (note, not cold, but cool plunge….probably a good idea since I rarely see anyone going into a cold plunge). And surprisingly, the spa rates seemed cheap!

Nice decor in the spa – more sophisticated than the rest of the resort that’s for sure. The suite where we had our couple’s massage was quite nice – shower, restroom, tastefully decorated, etc. Both therapists were excellent (and they washed their hands before starting the treatment – hurray!). I would give my therapist an eight on a 10 point scale, Peter would give his therapist a seven. Since we are rather picky, those are not bad scores.

I worked out in the fitness center the next day (this morning) which I learned was also managed by Mandara. I find it interesting that more spas are managing fitness facilities these days. It used to be that fitness and spa were very separate from each other in hotels and resorts. But I like this coming together because it broadens the public’s view of spa to include not only the pampering and stress-reducing therapies which help people take a step toward wellness, but the exercise gym and studio which does as well.

The gym had quite a large display of Elemis products – in fact more obvious than the product display in the spa itself. Knowing that Steiner (who owns Mandara and Elemis) is known for high retail sales in their spas, I was surprised to see the rather subtle product presentation in the spa. It would be interesting to know if the product sales in this spa are as brisk as in other Mandara/Elemis/Steiner managed properties.

Well…I will save my One & Only Spa report till later since the clock is ticking here in the business center.

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Dr. Richard Carmona Speaks About Spas and Their Vital Role in Global Health: Spas Matter!

dr.carmona.susie.2 786881 Dr. Richard Carmona Speaks About Spas and Their Vital Role in Global Health:  Spas Matter!Dr. Richard Carmona Speaks About Spas and Their Vital Role in Global Health: Spas Matter!

by Susie Ellis

Dr. Richard Carmona, the 17th U.S. Surgeon General (2002-2006), was a keynote speaker at the 2008 Global Spa Summit held at the Waldorf Astoria here in New York City last month.
He received a standing ovation!

Here is why I think there was such spontaneous and enthusiastic response to his remarks. Dr. Carmona, who is now Vice Chairman, Canyon Ranch and president, Canyon Ranch Institute, Arizona, said what many of us in the spa industry have been saying for years. The thing is that hearing Dr. Carmona say the words is different than you or me saying them. He spoke with complete conviction, authority, and enthusiasm to ‘make good’ on his words. We believed him. He ‘gets’ spas and the value they bring to society. At last. This is what we have been waiting for.
Here are a few quotes from notes taken during his session, Prevention and Global Health: The Vital Role of Spas.

“We are living in a ‘sick care’ system where we reward providers to wait until we get sick, and then we need to pay more to get better.”
“Most things I have treated as a doctor were preventable and due to sedentary lifestyles, negligence in life, poor diets, smoking, and drinking.”
“Health should not know any geographical borders.”
“Everyone can contribute to change the general health situation. The key is changing people’s behavior. Let’s embrace health and wellness. How do I stay healthy and how can I prevent myself from diseases? Everyone needs to come together as a team to change the health issues globally.”
“Awake the sleeping giant. Combine spa and wellness to prevent the reactive effect to sickness.”
And then his final observations which were music to all of our ears: “The spa industry is taking a very key role in changing the global health situation.”

After his remarks which included his expressed interest in a working relationship with our entire global spa industry, I responded on behalf of the delegation present that we would be very interested in working together as well.

I am happy to report that there is progress. His office called last week and we have a meeting set up next week to begin the dialogue and conversation. Dr. Carmona and the Global Spa Summit working together should be able to accomplish what neither would be able to do as well alone.
Hurray. Good news indeed.

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Global Spa Summit 2008: Spa Industry’s Key Questions Answered

audienceresponsepad 713475 Global Spa Summit 2008:  Spa Industrys Key Questions AnsweredGlobal Spa Summit 2008: Spa Industry’s Key Questions Answered
by Susie Ellis

Want to know the #1 problem facing the global spa industry today? We know the answer – thanks to an instant audience response system technology which was used at the Global Spa Summit last month here in New York.

Here is a visual example of a keypad which was given to each delegate at the beginning of the Summit. It was used multiple times throughout the Summit to poll delegates. After seeing a question on the front screen, delegates punched in their votes and then the aggregated answers were displayed. More than 200 top spa industry professionals from 29 different countries around the world were in attendance at the Summit. Their answers are worth noting. Here is an example:

“What do you consider to be the #1 problem facing the global spa industry today?”

GSS.Audience.Response 706769 Global Spa Summit 2008:  Spa Industrys Key Questions AnsweredThe answers appeared a few seconds later and we were even able to compare them with the answers given the previous year at the 2007 Summit. That makes for an interesting side-by-side comparison. Conclusions:

1. The industry’s labor shortage was the number #1 problem last year and is the #1 problem again this year. And it appears to be getting worse.

2. The issue of benchmarking and need for best practices which were major concerns in 2007 are still concerns – however their severity seems to have lessened.

3. Sustainability and environmental issues continue to round out the top three.

4. A major change from last year to this year is a significantly greater concern about low margins in the industry.

Viewing collective answers to some very important questions was a good way to start the Summit. I will share other Q & A later to give you a real “pulse” of the industry.

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Reiki at a Spa. Real Energy Medicine or Bunk?

Reiki at a Spa. Real Energy Medicine or Bunk?
by Susie Ellis

Reiki. I have always found it mysterious. What is it exactly? Every explanation I have heard seems to be different. I have tried it a few times, however when faced with a choice between a wonderfully relaxing deep-tissue massage or a Reiki session, I have always opted for the massage. In Reiki there isn’t a lot of actual touch – and no massaging of muscles. In fact I have been suspicious of the possibility that a therapist likes to do Reiki because it isn’t as much work – a way for them to “rest” during a treatment.

images 766535 Reiki at a Spa.  Real Energy Medicine or Bunk?Well, I stand corrected. I couldn’t have been more wrong about Reiki (or perhaps I should say about Reiki with a Reiki Master.) During my visit to the Trisara Resort & Spa they had arranged for me to have a session with this famous Reiki healer in Phuket.

Here is what I remember: The Reiki practitioner had a gentle and positive spirit. He explained ahead of time that we would begin with me on the massage table face up, and then later face down. I wouldn’t necessarily feel anything, however many people have found that they feel an energy release afterward. For some it is more immediate, for others within the next day or two. Some people get emotional, others just have a greater sense of the body/mind/spirit being in balance.

So we began. After washing his hands and some mental preparation, he cupped his hands and began “hovering” over various parts of my body. I could feel an intense heat from his hands which he kept close to – but not directly on – my body. He seemed to be channeling energy from his body to mine. This kind of energy transmission happened continually as he went from one part of the body to another. Always, there was heat from his hands. The entire session was about 75 minutes and the longer it went on, the more pleasurable the feeling of energy transfer was.

That was it. The only “ah ha” moment during this time was a very bright flashlight-like strobe which I saw while my eyes were closed which startled me. I really don’t know if I had fallen asleep and was dreaming or if some other phenomenon had occured.

Anyway, the practitioner bid me farewell after which I went right from the massage table to change and then head to the Phuket airport for my trip back to New York. As I began what would end up being a 24 hour journey home, I was aware of feeling a bit more relaxed than usual, a bit less anxious – in fact not anxious at all. And then it happened. A flood of tears during my layover at the Bangkok airport. The weeping lasted about two hours. Now I suppose it might have had something to do with the fact that my flight out of Phuket was delayed five hours and I missed my connection to New York and had to rearrange everything through Tokyo, etc. However, I am a seasoned traveler and have faced these sort of travel irritations many times and never have they resulted in an uncontrollable flood of tears. Something had truly shifted.

It seems time for me to learn more about Reiki and energy medicine. Please share with me whatever experience you may have had. You have my attention.

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Received this email from Debra Locker at ISPA helping clarify the question I had about “male visits on average”

Hello Susie – we hope you are enjoying a lovely holiday season!

Thanks for your comprehensive coverage of ISPA’s 2007 Spa Industry Study on your blog. We wanted to clarify one of the questions you raised from your posting on Nov. 23 regarding the number of male patrons and visits.

“Male visits on average” is not the same as the number of male spa-goers. ISPA measures both visits and number of male vs. female spa-goers as two different ways to look at genders and their behaviors.

-The ISPA 2007 Spa Industry Study asks industry professionals the percentage of visits received in their spa by male guests. The percentage of male visits reported in the ISPA 2007 Spa Industry Study do not equal people, though equals the number of visits male guests make to a spa.

-The ISPA 2006 Spa-goer Study, which is a survey of consumers, reported that 31% of U.S. spa-goers and 29% of Canadian spa-goers were male. These figures represent the actual number of people and not visits.

For a practical example, your husband Pete may visit a spa 10 times in a year and my husband Ron may visit twice. They’d have a combined 12 visits, but we would only count them as two males. Their combined visits (12) would be measured as a percentage in the ISPA 2007 Spa Industry Study and the actual number of men (2) would be counted in the ISPA 2006 Spa-goer Study.

I hope that helps clarify your question about the percentage of male spa-goers and their visits. Please don’t hesitate to contact me with additional questions.

Once again, thank you for your coverage of the 2007 Industry Study, as well as the recent ISPA Conference & Expo, on your blog. Best, Debra

Debra Locker Public Relations Director International SPA Association 2365 Harrodsburg Road, Suite A325 Lexington, KY 40504 P 1.859.226.4374 F 1.859.226.4445 debra.locker@ispastaff.com and http://www.experienceispa.com/
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