Tag Archives: Press

Spas, Wellness and Medical Tourism…Observations from a Medical Student in Europe

Charlotte 785961 Spas, Wellness and Medical Tourism...Observations from a Medical Student in Europe Spas, Wellness and Medical Tourism…Observations from a Medical Student in Europe
by Susie Ellis
SpaFinder Insider

My niece from Germany (yes….the third niece this summer) is visiting at the moment and we had a very interesting discussion last evening. Charlotte is a medical student in Germany who will be graduating next year before starting her residency. She plans to specialize in either radiology or neurology.

I decided to find out what her take was on such things as the words “spa,” “wellness” and “medical tourism” – all terms and concepts I read about, think about and most recently am writing about. I thought it might be interesting to conduct a sort of one-person-focus-group with someone from another country who I have never spoken with about these subjects. Since Charlotte is immersed in the medical field and grew up around the medical community because her father was a pediatrician, I thought her insights might be interesting.

So here are my questions, her answers and a few thoughts about those answers:

Q What do you think of when you hear the word “spa?”
A I am not totally sure because I have never been to a spa, but to me a spa is a place where you go to have massages, get beauty treatments, and most of all relax.

Q What do you think of when you hear the word “wellness?”
A We use the term wellness all the time in Germany, but I think it is an American word. When I think of wellness I think of pursuing health – maybe through exercise, massages, eating well, and such.

Q What do you think is the difference between “spa” and “wellness?”
A Hmmm….I don’t really know. I don’t think I can answer that. They seem quite similar.

Q What do you think of when you hear the word “medical tourism?”
A I don’t think I have ever heard the term “medical tourism” before. But I guess that isn’t surprising because it seems like everything in America comes to Europe years later. If I were to guess, I would probably say that “medical tourism” might be people experiencing medical treatments that are from different countries when they go to their doctor.

Well, I found her responses quite interesting. As our conversation turned into a discussion, here are some conclusions I came away with:

1. Re “Spa” and “Wellness”
We ended up agreeing that generally spas are places where people pursue health, and wellness is the thing they are pursuing and sometimes it will include some diagnostics. Also, what she confirmed (something I have often suspected) is that the term “spa” has a bit of an elitist connotation in Germany (and possibly in other places in Europe). She feels the term “spa” equates with “expensive” and “for the wealthy.” That might be one reason the term “wellness” has entered our vocabularies. It is a more inclusive way to say spa.

2. Re “Medical Tourism”
While her definition of medical tourism was different than the generally accepted definition I shared with her (traveling across international borders to obtain health care), she did find the concept intriguing. We realized that because her country’s health care system provides all medical care for its citizens, the idea of going outside of Germany for health care procedures is completely foreign to her. She felt that the only time she could imagine someone from Germany leaving the country for a medical procedure is if they are on a waiting list and don’t want to wait that long.

And finally…a few thoughts about Charlotte herself. I was pleased that she asked me to share with her the two papers I am writing about spas and medical tourism when I have them completed. It may mean our conversation on these topics will continue into the future. Secondly, I learned that my niece is a pretty smart cookie….having made an early request for residency placement two years from now, she snagged one of the few spots in a top hospital in Switzerland near Zermatt between November and March. Did I mention she is terrific skier?
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Spa Services In the Headlines – But In An Unexpected Way

aig 739040 Spa Services In the Headlines   But In An Unexpected Way
Spa Services in the Headlines – But in an Unexpected Way.
by Susie Ellis, SpaFinder, Insider

Washington Post, “AIG Spa Trip Fuels Fury on Hill”
MSNBC, “White House calls AIG Spa Trip “Despicable”

Normally I would be applauding anyone going to a spa. But in this case, I am as outraged as everyone else!

By now most people have probably heard that 70 corporate executives of AIG, American International Group, Inc. went on a retreat to the St. Regis Resort in Monarch Beach, California just a week after the $85 billion government (that would be us taxpayers) bailout. AIG spent $440,000 in total. $23,380 of that was for spa services.
spa gaucin 791806 Spa Services In the Headlines   But In An Unexpected Way
I did a little research and a bit of math. It looks like each executive was responsible for spending about $6285 and $330 of that was for spa services. At Spa Gaucin, which is the name of the spa at Monarch Beach, you can get a 60 minute Therapeutic Massage for $185 or a 90 minute one for $275. You can get a Coastal Stone Massage for 60 minutes at $190 or for 90 minutes at $285. Manicures are anywhere between $35 – $70 and pedicures are from $60 – $90.

It appears then that each executive got a 60 minute massage and a manicure and pedicure or a 90 minute massage with a manicure or pedicure. If not all the executives went to the spa, a few executives might have gotten a couple of massages.

Now what can the spa industry learn from all of this? If I were to try and find anything positive to see in this, it would be that most executive retreats these days are including spa services. It appears as if group bookings are now incorporating the spa just as our industry trends have predicted these past years.

Less encouraging is the fact that people are still associating spa with pampering rather than wellness. In this AIG fiasco, the spa was seen as totally indulgent. We as an industry have more work to do for spa to be seen as a “need” rather than a “want.”

Here is a write up I would have rather seen reported in the newspapers:

“AIG executives have been humbled by the embarrassing need to be bailed out by the government. As a company they are embarking on a plan to repay every dollar as well as give the taxpayers a good return on their money. They will work extra hours to strengthen their company, they will forgo raises and bonuses, and make sure this never happens again. In order to be in good physical and mental shape to carry this out, the company has encouraged all executives to enroll in stress reduction classes and to take part regularly in massage therapy which has been proven to help reduce stress. Executives are paying for spa services out of their own pockets.”
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Visiting Spas Has Other Than Spa Benefits

Visiting Spas Has Other Than Spa Benefits

By Susie Ellis, SpaFinder Insider

The family appreciates me these days.

Am at a family gathering in Puerta Vallarta, Mexico for the 4th of July weekend. Peter and I are with his nephew and wife, their two cute little girls (ages 3 and 6), his sister and his daughter. After 25 years with Peter who has umpteen cousins, each with lots of kids, well, there are always plenty of family gatherings.

It is a new adventure for me to be invited to spend four days in a rented house by the ocean where you eat most meals in and the day consists basically of moving between pool, bedroom, dinner table and assorted naps. Oh, and yes, a massage thrown in now and then. Am adjusting well.

Today was our Dolphin-Encounter outing for the little girls. After years of non-assertive behavior, where I always went along with whatever anyone else wanted to do (to be nice) and later in life learning that this is a formula for depression, I decided to announce that after the Dolphin-Encounter I wanted to stop at a spa (Grand Velas) for a quick tour. This spa is featured on our website and I have never seen it. In years past this “announcement” would have been met with rolled eyes and efforts to persuade me otherwise. No longer. People prefer that I am not depressed. Ditto that for me.

girl dolphin 771666 Visiting Spas Has Other Than Spa BenefitsSo off we went. First stop – Dolphin-land. Quite a nice place with six or seven large pools, all with dolphins and groups of tourists and locals in various encounter adventures. We watched as those from our group went through the whole process: waiting in line, checking in, changing into swimsuits, some crying, more waiting, then instruction sessions, demonstrations, and finally…into the pool with the dolphins. We waited patiently in the hot, noon-day sun on the viewing deck in order to enjoy the faces of the darling little girls who went from being afraid, to getting a kiss from a dolphin, to petting a dolphin and then finally for the six year old and her mom, to actually have a ride on a dolphin.

After our three hour sweltering adventure, it was back into the van and off to Grand Velas (a quick 5 minute drive) where the plan was for everyone to wait in the car while I did my 10 minute walk through the spa. What no one realized at the time is that somewhere in the middle of the sizzling hot dolphin adventure, I decided that the planned lunch stop – at a local thatched roof hut (read – hot) restaurant in downtown Puerta Vallarta, was no longer sounding at all appealing to me. So I suggested to the group that they wander around Grand Velas for a few moments while I tour the spa, in case they might come upon a restaurant which would allow us to eat a tad earlier.

grand velas pool 732295 Visiting Spas Has Other Than Spa BenefitsAlthough it was my first time at Grand Velas, I had done my homework. This property was a Leading Hotel of the World, the spa is in our Connoisseur Spa Collection, and it had also received dining awards. I figured they must have a beautiful dining spot which might prove enticing. Sure enough while I headed to the spa, the group spotted this absolutely magnificent beach and pool side restaurant, Azul, with amazing views and even more wonderful – cool ocean breezes. They all succumbed, lunch was a delight, and I was thanked profusely.

Re the spa and property….plus points for the congenial spa receptionist who gave me a tour, plus points for the size of the spa (more than 20 treatment rooms for around 250 all-suite rooms), plus points for the tastefully appointed treatment rooms – especially the ones for couples, the nicely decorated amenity area with unusual foot baths, and the many options on the spa service menu. Double-plus points for the gigantic outdoor swimming pools whose infinity edging overlook vast ocean views – a site many would recognize from the cover of magazines. And triple-plus points for the supervised children’s water play area and the water volleyball game which was going on in one area of the pool. Sixteen men were having the time of their lives standing in just the right-depth-of-water, playing water volleyball. (From my days at the Golden Door, I can vouch for the fact that there is no better way for men to “bond” than playing water volleyball. I am certain that it easily counts for improved guest return rates.)

Questions which swirled through my head….the spa is beautiful, can it really be very profitable since it is so large? It didn’t appear very busy although it was early afternoon. Spa prices seemed slightly higher than I would have expected. And once again, the sad fact (although outsiders wouldn’t notice) that even though a spa is quite new (five years old) and gorgeous, to those of us in the industry five years ago in the spa world is another generation. It won’t be long before it will seem dated.

images 744499 Visiting Spas Has Other Than Spa BenefitsWould I want to check into Grand Velas next time instead of going to a private house on the beach for a holiday weekend? Well, yes for sure, if I was alone with my husband.

And yes, probably, if we were with the rest of the family. After all…even the little girls kept eyeing that swimming pool all during lunch wanting soooo much to plunge in and play with the other kids.

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The Spa at Bedford Springs Resort: A Romantic Spa Weekend with Massages, Facials and a Great Walnut and Ginger Scrub

logo.bedfordsprings 786043 The Spa at Bedford Springs Resort:  A Romantic Spa Weekend with Massages, Facials and a Great Walnut and Ginger ScrubThe Spa at Bedford Springs Resort: A Romantic Spa Weekend with Massages, Facials, and a Great Walnut and Ginger Scrub
by Susie Ellis

I had to cancel my trip to the European Spa Summit and Beyond Beauty show held in Paris this week. Bummer, I really don’t like to be a “no show” for something I had planned. But I am also trying to be less intense about work and more flexible when it comes to family matters. Peter had a recent motorcycle “mishap” as he calls it (I call it an accident) and ended up with some injuries, I decided I didn’t want to leave him for an entire two weeks. So I will be flying to London tomorrow night for the second week of my business trip but skipping the first which he had planned to do with me.

Sooooo, instead we decided on a romantic weekend getaway (not on the motorcycle thank goodness). We chose the new Bedford Springs Resort which reopened in July after a two year refurbishment that cost around $125 million. They added a 30,000 square foot spa called Springs Eternal Spa.

It was a 5 hour drive from New York city and upon arrival we went straight to the spa for our Hydromassage appointments. Wow….I was really impressed. The facility, the tasteful decor, the treatments, the relaxation room, Veronique the spa manager (who paid attention to every detail), and especially the “baths” with fresh spring water.

And what a great idea to have a Walnut and Ginger Signature Scrub in the “experience showers” – stop1 in a 5-station bathing experience. You can use as much as you want and as you scrub your body with this great smelling product….your body becomes totally exfoliated before heading into the steam room. From there, the sequence follows with a cool rinse and a long soak in the spring water. This one brilliant idea makes the entire bathing circuit so much more valuable and makes the Bedford Springs Spa special, generous and unique. They are already sold out every weekend.

Tonight….facials.

spa.bedfordsprings 708704 The Spa at Bedford Springs Resort:  A Romantic Spa Weekend with Massages, Facials and a Great Walnut and Ginger Scrub

A 4th of July Kick Start

zuckerman 790853 A 4th of July Kick StartPeter and I are at Canyon Ranch in the Berkshires. This is the second year in a row we decided to spend 4th of July here and I am once again glad we did. There’s nothing like the great food, exercise and education here that gets me motivated to make some changes for the better in regards to my health. And all the green trees everywhere make me feel that I am getting more and better oxygen than I do in Manhattan.

On the first day here Peter ran into Mel Zuckerman in the gym. On the second day Mel was there again working out. That is really telling. Mel and his wife Enid founded Canyon Ranch in Tucson in 1979. I believe he is over 80 now. Seeing him still so committed to exercise and a healthy lifestyle is a great inspiration to all the staff and guests here. Deborah Szekely (Golden Door and Rancho La Puerta founder) is also over 80 – in fact she just turned 85. Both of these icons in the spa industry have been practicing what they preach. Lucky for us, we get to see by their example how these principles really work.