Tag Archives: detox

Mandara Spa at Atlantis – A True Sanctuary

atlantis.skyview 747029 Mandara Spa at Atlantis   A True SanctuaryMandara Spa at Atlantis – A True Sanctuary
by
Susie Ellis

Peter and I did something this weekend which we were never able to do while living on the West Coast – hop on a short flight to spend the weekend in the Bahamas. It sounds so “East Coast” doesn’t it? Actually Peter is on a mission to convince me that getting into boating would be a good idea. I fear he has an uphill battle here, however I didn’t mind spending a weekend with him checking things out. Besides, this jaunt would give me a chance to visit two spas: Mandara at Atlantis and the One & Only Spa at the Ocean Club, Bahamas.

So we boarded a 2 1/2 hour flight yesterday morning and flew directly into Nassau. Peter decided we should stay at Atlantis since it is on the water. While ordinarily a resort with 3,800 rooms and lots of kids would not be my first choice for a weekend trip, we were just staying one night so I thought, why not? Besides, here on the East Coast I see so many Atlantis ads, it seemed like a good idea to see what all the fuss was about.

Well…Yes, it is large. Yes, it has lots of kids (although there is one tower which is for adults only – not the one we stayed in.) Yes, the decor is a bit Disneyland-20-years-ago. And it seemed expensive. My bagel and cream cheese this morning was almost $5.00 and Internet usage here in the business center is about $1.00 a minute. The room too was pricey. I must say, however, those families who were here all had broad smiles on their faces and seem to be having quite a bit of fun with their kids. It looks to be a good family adventure.

mandara.spa.atlantis 745770 Mandara Spa at Atlantis   A True SanctuaryOn to the spa. Happily Jeff Matthews, who is a good friend and the head of Mandara for Asia, had let them know ahead of time that we were coming. Vicky, the very impressive Spa Director, greeted us and was expecting us. That was nice. I learned that this is their NEW Mandara Spa – opened just a year ago since they had outgrown the old one. This one has 35 treatment rooms and the men’s and women’s locker rooms have saunas, steam, hot whirlpool and cool plunge (note, not cold, but cool plunge….probably a good idea since I rarely see anyone going into a cold plunge). And surprisingly, the spa rates seemed cheap!

Nice decor in the spa – more sophisticated than the rest of the resort that’s for sure. The suite where we had our couple’s massage was quite nice – shower, restroom, tastefully decorated, etc. Both therapists were excellent (and they washed their hands before starting the treatment – hurray!). I would give my therapist an eight on a 10 point scale, Peter would give his therapist a seven. Since we are rather picky, those are not bad scores.

I worked out in the fitness center the next day (this morning) which I learned was also managed by Mandara. I find it interesting that more spas are managing fitness facilities these days. It used to be that fitness and spa were very separate from each other in hotels and resorts. But I like this coming together because it broadens the public’s view of spa to include not only the pampering and stress-reducing therapies which help people take a step toward wellness, but the exercise gym and studio which does as well.

The gym had quite a large display of Elemis products – in fact more obvious than the product display in the spa itself. Knowing that Steiner (who owns Mandara and Elemis) is known for high retail sales in their spas, I was surprised to see the rather subtle product presentation in the spa. It would be interesting to know if the product sales in this spa are as brisk as in other Mandara/Elemis/Steiner managed properties.

Well…I will save my One & Only Spa report till later since the clock is ticking here in the business center.

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The Spa at Bedford Springs Resort: A Romantic Spa Weekend with Massages, Facials and a Great Walnut and Ginger Scrub

logo.bedfordsprings 786043 The Spa at Bedford Springs Resort:  A Romantic Spa Weekend with Massages, Facials and a Great Walnut and Ginger ScrubThe Spa at Bedford Springs Resort: A Romantic Spa Weekend with Massages, Facials, and a Great Walnut and Ginger Scrub
by Susie Ellis

I had to cancel my trip to the European Spa Summit and Beyond Beauty show held in Paris this week. Bummer, I really don’t like to be a “no show” for something I had planned. But I am also trying to be less intense about work and more flexible when it comes to family matters. Peter had a recent motorcycle “mishap” as he calls it (I call it an accident) and ended up with some injuries, I decided I didn’t want to leave him for an entire two weeks. So I will be flying to London tomorrow night for the second week of my business trip but skipping the first which he had planned to do with me.

Sooooo, instead we decided on a romantic weekend getaway (not on the motorcycle thank goodness). We chose the new Bedford Springs Resort which reopened in July after a two year refurbishment that cost around $125 million. They added a 30,000 square foot spa called Springs Eternal Spa.

It was a 5 hour drive from New York city and upon arrival we went straight to the spa for our Hydromassage appointments. Wow….I was really impressed. The facility, the tasteful decor, the treatments, the relaxation room, Veronique the spa manager (who paid attention to every detail), and especially the “baths” with fresh spring water.

And what a great idea to have a Walnut and Ginger Signature Scrub in the “experience showers” – stop1 in a 5-station bathing experience. You can use as much as you want and as you scrub your body with this great smelling product….your body becomes totally exfoliated before heading into the steam room. From there, the sequence follows with a cool rinse and a long soak in the spring water. This one brilliant idea makes the entire bathing circuit so much more valuable and makes the Bedford Springs Spa special, generous and unique. They are already sold out every weekend.

Tonight….facials.

spa.bedfordsprings 708704 The Spa at Bedford Springs Resort:  A Romantic Spa Weekend with Massages, Facials and a Great Walnut and Ginger Scrub

Spa Industry is More than just Spa Revenue

pie.chart. 789881 Spa Industry is More than just Spa RevenueThe Spa Industry is More than just Revenues from Spas as Defined by the International Spa Association (ISPA)
by
Susie Ellis

Box office revenues are not the entire movie industry.
Cruise ship spa revenues are not the entire cruise industry.
Spa revenues are not the entire spa industry.

I am at the Telluride Film Festival this weekend. In addition to visiting my twin sister, Katrine, who is working on a condominium project here in town, I am joining her for some of the Telluride Film Festival activities.

My mind is never too far away from my work in the spa world…and so it might not be such a surprise that I am continuing my thoughts regarding spa industry research figures. My experience here at the film festival gives me a chance to look at a different industry in which it is clear that while the entire movie industry might be viewed as a pie, box office receipts are only a piece of that pie.

Furthermore, the pie as well as the piece which is called box office receipts, has been redefined over the years. Doing a bit of internet research this morning (before attending my next film), I learned that while the movie industry used to look only at box office revenue, they later began adding revenue figures from new markets such as VHS and DVD rental and sell through, acknowledging that the entire home video, cable and pay per view aspects have all become part of the movie industry’s revenue figures.

Perhaps it is time for our spa industry to relook at what revenue figures we want to report as well as how we should present the entire spa industry “pie.” Do we really want to give the impression that our spa industry is flat (or declining) because revenue from spas as defined by ISPA was 9.4 billion in 2006 versus 9.7 billion in 2005 and that there were 16% fewer spa visits in 2006 versus 2005? Or is it time for us to recognize that while fewer people might be going to traditional spas the way ISPA defines them, there are more people having spa services because they are going to discount massage and aesthetic establishments, having spa services in their homes, purchasing spa products and supplies from sources other than spas, etc. Also, I think it would be beneficial if we began looking at our spa industry more broadly – beyond just the spa revenue figures – and include spa construction, capital improvements, equipment and supplies, marketing, real estate, real estate premiums, etc. It would likely paint a more robust picture.

NYSPA Panel Discussions – Revolving Around the Theme of Entrepreneurship.

Lightbulb 787610 NYSPA Panel Discussions – Revolving Around the Theme of Entrepreneurship.When Mary Tabacchi asked me to join the panel of “Successful Entrepreneurs,” I knew immediately that I would not be talking about myself as an entrepreneur, but rather my husband, Peter. Although I may have some entrepreneurial traits which surface now and then with various projects (like the Global Spa Summit which has required some entrepreneurial talent) the true entrepreneurs who I have known and worked for are people like Deborah Szekely, Donald Trump, and Peter.

My personal definition of an entrepreneur is someone who sees things way ahead of the pack, rolls the dice, and can’t work for anyone else.

But I thought I better check for a more formal definition. Here is what the dictionary says, “a person who organizes and manages a business, usually with considerable initiative and risk.” Okay, I can go with that.

Peter has been my entrepreneur role model. In fact, some people have called him a “serial entrepreneur.” And two of the key things I have learned are 1) Get out of the way and let them dream, create, move…and 2) Don’t get too far out of the way because they need to have people around them who are honest, tell them the truth (not just what they want to hear) and fight as hard for reality as they do for their dream.

Hook your wagon to theirs but don’t just be a passenger. They need good people around them to get to where they are going.

It can be a fun ride.

Spa Magazine Copies Spa Finder – Again

I am slightly annoyed. Ok, maybe irritated is a better word. Here’s the deal.

Spa Magazine recently announced that they would be giving out annual awards for readers’ favorite spas. When I looked further into their new awards program it appears to me a very close replica of the Readers’ Choice Awards program which Spa Finder introduced five years ago. The categories, the date of announcement, the verbiage…it looks so close that I can only imagine the confusion it will create in the marketplace. Perhaps that is the point. This comes on the heels of several other changes they have made recently – including announcing a stand alone annual directory – which closely mimics our business model. While I guess we should be flattered that they find our direction to be worth copying, I can’t help but think that there are better ways to compete.

Our industry has a variety of magazines, websites, gift card programs, trade shows, etc. in which we all compete with each other. For the most part I feel as if we are quite respectful of each other and work together toward the common good. For example, I applaud Mary Bemis, who just launched a new magazine called Organic Spa. It is a fresh new concept, creative, well done, beautifully photographed, well written – and highlights an important new angle in our industry. Healing Lifestyles & Spas Magazine has also developed a personality of their own with an emphasis on spas which are retreats, escapes and healing centers for the body and soul. They even invited me as a participant to their recent wellness event pre-ISPA last year and couldn’t have been nicer when I attended. Mary Blackman from Spa Addicts has put together a fun website and targets a bit of a younger demographic which helps grow our industry. The Spa Week girls have been successful with their unique program which has also broadened spa participation while emphasizing the idea of “spas for all” – not just the wealthy. An excellent message.

I realize that all of us borrow ideas from others…in fact there are very few totally unique ideas. However there just seems to be a fine line between creating something new with pieces from here and there and simply duplicating someone else’s work almost exactly.

Well….now that I have had my say, I will get back to work. After all we have some exciting new projects in the works!