New Spa Consultants Chapter in Institute of Management Consultants (IMC)

3 thoughts on “New Spa Consultants Chapter in Institute of Management Consultants (IMC)

  1. Susie Ellis Post author

    Why are Spas in top hotel chains NOT better? Raoul Andrews Sudre – AspenSpaManagement.

    I just came across this this blog post from Raoul Andres Sudre of AspenSpaManagement. Since he addressed a topic very similar to the theme in my blog I thought I would share it with you. While Raoul doesn’t mince words and can at times be quiet blunt, I have to say that he is often right about what he is saying and with all the experience he has had in the industry (over 50 years of consulting!) I respect his insight immensely. So here you go….

    “I am constantly asked why the Spas at prestigious hotels like the Ritz-Carlton, the Four Seasons, Sofitel, etc…are very average (if not entirely mediocre) and why it is that their financial results range from poor to horrible. Very simply put, these companies know their hotel business and do an excellent job at managing and operating the hotel services, including the Food and Beverage part of their business; but when it comes to Spas they do not have a clue as to where to start!…” read more at: http://aspenspamanagement.blogspot.com/2010/02/why-are-spas-in-top-hotel-chains-not.html

  2. Alison H.

    Great idea Susie!
    I know I have worked on projects from all aspects and it’s good to know who contributed what: from big picture to details and from inception to launch to on-going growth!

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