Mandarin Oriental Spa's New Spa Treatment and Product - Nuances that Count
by Susie Ellis, SpaFinder Insider



Andrew Gibson, Mandarin Oriental Hotel Group’s group director of spa asked me to try their new Signature Massage and product line as soon as it became available (this June). So I scheduled an appointment for the first Saturday in June, knowing that once the Global Spa Summit was over, it would be the perfect treat. Andrew wouldn’t tell me anything about it ahead of time, so I decided just to go with the flow.

Having not been to the New York Mandarin Oriental since shortly after it opened in 2003, I was amazed at how the décor and menu still felt very upscale and current – a credit to the fact that they were ahead of the times when they opened. There were a few signs of wear (such as the sign in the Jacuzzi area) but the facility is still very pristine and I even noticed a few embellishments like additional lighting around the mirrors. The service seemed top notch – very clean, picked up, smiling attendants, etc. Of course, the stunning vistas of New York City and Central Park that can be seen from almost all of their rooms (and it was a beautiful sunny day) is never out of style.

While looking forward to the new signature treatment, I was hoping that some of the really special things about Mandarin Oriental spas would still be in place. Thankfully they were. There was the customary exchange of shoes for slippers upon entry, the welcome tea which was better tasting than I remember, time rituals (blocks of time with a very well trained therapist in lieu of booking a specific treatment), and the welcome foot bath ritual. That foot ritual is nice for everyone (therapist included) as clean feet are important, but of even greater importance in my view is the opportunity it gives for the therapist and client to converse in effort to find out what the best plan of treatment would be for the client that day.

I completed an extensive questionnaire with some yin yang questions to indicate which of the TCM Oriental principles of five elements (wood, fire, earth, metal and water) would be the one for us to work on today. Terms such as Flourish, Bloom, Awaken, Reflect and Release were used. Later I found that the questions helped pinpoint which of the five elements would correspond to a specific essential oil to be used in my treatment.

My therapist, Jim, was absolutely tops (do ask for him by name if you want to be assured of a superb treatment.) A chakra “test” of sorts on my back was next which helped to verify which treatment and essential oil to use. What most people don't realize (and I think they could make a bigger deal of this) is that getting a massage with expensive essential oil is a real treat. Not only does it feel good and smell good, but there is no after-massage itchiness and it benefits the skin to leave it on.

The 100 minute treatment was superb. At the end Jim finished off by giving me a sheet of paper which had information about “Awaken,” an essential oil corresponding to the wood element we were working on that day. It had a list of symptoms when this element is out of balance, some healing foods to consider and foods to avoid. He then ended the session showing me a Qigong exercise that would be good for strengthening this wood element for my liver and gallbladder meridians.

When I checked out of the spa I was given a lovely bag with a gift. It was a collection of the Elemental Bath and Shower Oils for the various Oriental elements set in a tasteful and gorgeous box. Not sure if they include the gift for everyone…it certainly was nice.

Bottom line…just as Mandarin Oriental introduced time rituals over six years ago, look for their new protocol that includes various testing and bespoke treatments with a new product and take home protocol that extends the treatment experience to become a new standard. It is more than the sum of its parts - I found myself looking forward to using one of the oils from my "goodbye gift" a few days later.
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Adlon Day Spa at the Kempinski Hotel in Berlin - Impressive By Susie Ellis, SpaFinder Insider

Visited Adlon Day Spa in Berlin. Learned that it is a day spa connected with the historic 5-star Adlon Kempinski Hotel...which was magnificently rebuilt right next to the Brandenburger Tor in the late 90s. The day spa is not part of the Kempinski brand, however, I think that this spa facility, with its 13 porcelain-colored treatment rooms with fireplaces and sitting lounges, sparkling tiled WATSU pool, and carefully selected skin care products, is an excellent fit. Stunningly designed and decorated by Anne Maria Jagdfeld, the spa is, if I had to use one word, exquisite.

Nicholas and I checked out of our Potsdam budget hotel (located in the former east German area outside of Berlin) where we stayed while attending ITB and into the Adlon Kempinski - which is the height of luxury. Since Reto Wittwer will be the keynote speaker at the Global Spa Summit and this was the first Kempinski hotel, I thought it would be a good idea to experience it. Wow... quite a contrast from our earlier digs. I was very proud of Nicholas who adjusted equally well to both places.

I watched a short movie about the history of the famous Adlon Kempinski which provided a haven for its guests during both world wars. The hotel survived both wars although, sadly, it was destroyed by a fire shortly after the end of the Second World War. It was totally rebuilt about ten years ago. The movie showed that while bombs were dropping all over Berlin, there was elegant dining, top notch service, and socializing at the Adlon.

I couldn't help thinking about how I was having a small taste of that experience. For just a few days, the current global financial crisis wasn't happening and we were immersed in another time... where things were carefree and the joyful service overwhelmed any stress. I think that the consistent hospitality at the Adlon was the best I have ever experienced. It reminded me how restorative it can be to "get away" and how lovely it is when everyone says yes with a smile...all the time.

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In the Footsteps of Spa History - Clinique La Prairie, Switzerland
by Susie Ellis, SpaFinder Insider

75 years ago, Clinique La Prairie opened in Montreux, Switzerland. Professor Niehans would give clients “revitalization treatments” which were injections of fresh animal cells that were thought to “support under-functioning organs." Later, treatments used a liver extract. These days there is an oral extract that is combined with injections. Back then people were looking for what could make them healthier, look younger, feel better, live longer – not much different than what people seek today.

I learned all this a few days ago when I had the privilege of getting a tour of the Clinique La Prairie (CLP) facilities which included the original Residence from 1931, the cutting edge Medical Center built in 1991, and the addition of a chateau and extensive spa in 2005. They have a total of 59 guest rooms now and a list of medical programs and offerings far greater than anything I could have imagined.

All I knew before my visit was that there was a place in Switzerland called Clinique La Prairie that did sheep cell injections – where famous people from all over the world went for anti-aging therapies. I knew it was expensive, that they didn’t consider themselves a spa, and that while the product line La Prairie originated there, for some reason Clinique La Prairie and the La Prairie beauty products were no longer related to each other. Why? I didn't know.

Thankfully, I now know a great deal more. Dominique Carrupt, the Directeur of Clinique La Prairie, was kind enough to spend some time with us after our tour and helped explain in much greater detail the evolution of this very famous place and all it has become today.

I get to visit many spas around the world and am often impressed by what I see and experience. Then there are a few times in which I become enthralled. That was the case for me during this visit. Not only does Clinique La Prairie itself have a rich and interesting history, but its existence has contributed in a major way to the development of the modern spa industry. What I didn’t know however, and learned during this recent visit and since having studied all the collateral material I was given, is how much the modern spa industry has also influenced Clinique La Prairie.

Before I write more about my observations (which I will do in my next blog), I think it is worth visiting their website. http://www.laprairie.ch/ Then we will take a walk down history lane together.
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Whimsical Spa Experiences Trumped by Whimsical Accommodations
by Susie Ellis, SpaFinder Insider


I loved the ad Virtuoso (high-end travel network) ran with us a while ago which showed two fashionable ladies in a cartoon format talking to each other with one saying to the other, “The only thing better than a traditional Balinese massage in an open-air, thatched hut overlooking the Indian Ocean is the look on people’s faces when you tell them about it.”

It really struck a chord. I call it “cocktail conversation spa treatments” and lots of people enjoy sharing some whimsical or unusual spa experience with others. I’m not sure why that is, except it’s probably better than talking about the weather at a cocktail party.

Well, this weekend Peter and I had one of those experiences. It wasn’t the spa treatment however; it was our cottage and stay at the Winvian Connecticut which I would describe in two words – whimsical and expensive. The estate, and its 18 cottages, is described in a gift-wrapped-and bound-brochure given to each guest as one of the ever-unfolding surprises in each cottage. It is 34 pages of stately staged photos of the grounds, cuisine and setting and has goofy touches including a pair of 3D glasses used to view the page about the Helicopter cottage, a set of matches to go with the Camping cottage description, and a pop- up map of the property attached at the end. My guess is the brochure alone probably costs over $100.

Winvian is a high-end getaway located in the affluent, manicured area of Litchfield County about 100 miles from New York City and 150 miles from Boston. It's clearly for people who want something different – for whatever reason. The least expensive room is $1450 per night and the top-end is $1950. Gulp (Luckily we got a break.) I talked Peter into it as a “honey-do” payback for the times I agreed to join him on the back of his motorcycle this past year – and as an early 23rd anniversary celebration. He scored major points for going along with the plan and being a good sport, especially when I insisted on a lengthy five-course lunch on the home's patio (all of the food and wine was included, so I felt obliged to try everything).

I can’t do this fanciful experience justice in a blog…you just have to go to the Winvian website and see for yourself. They had 15 different architects create the unique cottages – each almost the size of a home and no two remotely alike. Every cottage has its own theme and name… Artists, Camping, Golf, Greenhouse, Helicopter (photo on the left and yes there is a cockpit and you are living in a helicopter), Library, Log Cabin, Maritime, Music, Secret Society, and Tree house (35 feet in the air - photo on the right) to name a few. The one we were in was called Woodland. It had its own indoor stone waterfall, sunken bathtub overlooking the trees, sinks carved out of tree trunks and large tree trunks holding up the two story design. And oh yes, the stone stacked steam shower has a ceiling window which gives you a view of yet more wood and trees.

Service, food, gym and spa treatments were ok. The yoga room was a standout. The story here is definitely the accommodations.

I guess time will tell whether describing our experience at cocktail parties will have made it worth the entry fee. At least I know my husband is a trooper.

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Spa Suggestions - To Share Them or Not?
by Susie Ellis
SpaFinder Insider

As you can see from my previous posts, I was very impressed with Gwinganna Health Retreat in Australia. But there are always ways in which a spa can improve. Since I have been to many spas around the world and have garnered a certain amount of expertise, I have developed a sensitivity to what's working and what's not working.

I always wrestle with whether or not I should say something. Many years ago I would readily make suggestions to spa managers, therapists, owners, etc. However, I soon realized that those suggestions weren't always welcome or appreciated. In retrospect, I realize it was presumptuous of me. I also found that it definitely interfered with my spa experience. Jotting down notes, typing things up, and scheduling meetings turned every spa experience into work. So years ago I decided that I would stop giving any feedback unless I was specifically asked. I figured that if someone did ask for my input, I knew they were open and would likely welcome a suggestion. The only problem was that almost no one asked. I think there have been only two instances when someone asked me for feedback.

These days...I am working on finding a happy medium. I don't generally volunteer suggestions, however if something seems very obvious to me and I know think it might improve a program tremendously, I take the chance and give the feedback to the owner or manager. That's what I did in this case. Also, I sometimes share it in my blog if the issue isn't spa-specific because it might be able to help someone else. This seems to be working pretty well as the feedback is generally well-received. I remember when I had some suggestions (which I shared on my blog) for Miraval Living after having attended one of their first showcase events here in New York. I received an email from Steve Case the day after my blog post thanking me for my suggestions and actually asking me for more! So I am feeling that I am making a positive contribution this way and hopefully not annoying people and also not ruining every spa experience for myself.

Anyway...back to Gwinganna. What bothered me was the cars. To my mind the guest parking and some of the staff parking was too close to the action.

Spas make a great deal of effort to create a perfect environment for guests and Gwinganna is no exception. The setting is stunning with expansive views - ocean in the distance and beautiful green hills in between. Doing Qi Gong on the outlook early in the morning as the sun came up is a picture emblazoned in my mind even today as I am back in New York. Their property has a variety of buildings all sprinkled around the "campus". There are various accommodations, a building housing the dining room, a lovely old chapel, the large spa, in another area is their beautiful gym and fitness studio, an infinity pool with that drop-dead view, etc.

What bothered me however, was that whenever I walked from one building to another, more often than not there would be a car passing by. That resulted in dust, noise and the need for me to walk to the side to move out of the way. It just altered the serenity for me each time.

There was a staff parking lot in the distance behind the tennis court, however guest cars were parked within the campus area and it seemed there were always some staff driving in and out to various buildings. My suggestion (which I did share with Tony de Leede who was very gracious and seemed appreciative) was to remove all cars from the campus - move the guest's cars to a non-visible space and expand the staff parking lot so there was plenty of room for all staff to park away from the campus.

Now I realize this won't be a welcome suggestion all around. It would inconvenience some people. I know. I was once on the other side of this issue when I worked at the Golden Door in California. The parking lot was quite a distance from the buildings and every time I came to work or left work, I had a very long walk to my car. Sometimes I was carrying heavy things and other times I was running a bit late (OK, maybe more than a few times)...and it was tempting to at times grab one of those few parking spaces reserved for emergencies right at the entrance to the Golden Door (and yes, it was gold...although not real gold).

But then I remember seeing Deborah Szekely, the founder of the Golden Door who is now in her 80's, make that long walk herself. Alas, the guest experience is what is most important.

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Spa's Colon Cleansing Program, Yin/Yang Exercise Classes, Luxury Villas and Resident Nature Expert Make Gwinganna Lifestyle Retreat Unique
by Susie Ellis
SpaFinder Insider

Before leaving the Gwinganna Lifestyle Retreat here in Australia, I wanted to share a few more observations. From my previous posts you will notice that I found their program to be quite thoughtful and progressive. Here are some other unique aspects:

1. The detox week I attended included colon cleansing. I immediately thought this would include colonics. To my surprise (and delight), that wasn’t exactly the case. Instead they provided a colon cleansing drink (kind of a chalky taste with a lemon juice chaser) which worked perfectly. I found this to be a smart and simple solution to a colon cleansing program.

2. Exercise classes were divided into yin and yang. The yin classes were the more right brain, creative ones like yoga, Pilates, and dance. The yang classes were more left brain incorporating more vigorous movements such as body pump with weights, or boxing. We were asked to select between yin and yang exercise options each day. People who have more yang (that would be me), probably need to engage in more yin type of exercise. Those who are more yin, could benefit from more yang oriented exercises. A novel way of looking at movement.

3. Gwinganna is building several super luxury villas at the top end of their property, to be completed in September, and I was able to get a sneak peek tour. Trust me, they are fabulous! The views of the ocean and Gold Coast are drop dead gorgeous. The villa design and furnishings are tops.

4. I was told not to miss a morning hike with John, their resident botanist who is known to be a real “man of the land.” He lived up to his reputation. Leading our hike, he pointed out and named all the various plants and animals we encountered. He demonstrated which plants were edible by munching on most everything we walked by, and even drank what looked to me like very muddy water! He reminded me of the guy in the movie Into the Wild except I don’t think John would have died in the end. Later I learned that he had lived outdoors in a tree for 12 years!

Well, onward to Sydney for one final day of spa visits before heading home to New York.

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Visiting Spas Has Other Than Spa Benefits

By Susie Ellis, SpaFinder Insider

The family appreciates me these days.

Am at a family gathering in Puerta Vallarta, Mexico for the 4th of July weekend. Peter and I are with his nephew and wife, their two cute little girls (ages 3 and 6), his sister and his daughter. After 25 years with Peter who has umpteen cousins, each with lots of kids, well, there are always plenty of family gatherings.

It is a new adventure for me to be invited to spend four days in a rented house by the ocean where you eat most meals in and the day consists basically of moving between pool, bedroom, dinner table and assorted naps. Oh, and yes, a massage thrown in now and then. Am adjusting well.

Today was our Dolphin-Encounter outing for the little girls. After years of non-assertive behavior, where I always went along with whatever anyone else wanted to do (to be nice) and later in life learning that this is a formula for depression, I decided to announce that after the Dolphin-Encounter I wanted to stop at a spa (Grand Velas) for a quick tour. This spa is featured on our website and I have never seen it. In years past this “announcement” would have been met with rolled eyes and efforts to persuade me otherwise. No longer. People prefer that I am not depressed. Ditto that for me.

So off we went. First stop – Dolphin-land. Quite a nice place with six or seven large pools, all with dolphins and groups of tourists and locals in various encounter adventures. We watched as those from our group went through the whole process: waiting in line, checking in, changing into swimsuits, some crying, more waiting, then instruction sessions, demonstrations, and finally…into the pool with the dolphins. We waited patiently in the hot, noon-day sun on the viewing deck in order to enjoy the faces of the darling little girls who went from being afraid, to getting a kiss from a dolphin, to petting a dolphin and then finally for the six year old and her mom, to actually have a ride on a dolphin.

After our three hour sweltering adventure, it was back into the van and off to Grand Velas (a quick 5 minute drive) where the plan was for everyone to wait in the car while I did my 10 minute walk through the spa. What no one realized at the time is that somewhere in the middle of the sizzling hot dolphin adventure, I decided that the planned lunch stop – at a local thatched roof hut (read – hot) restaurant in downtown Puerta Vallarta, was no longer sounding at all appealing to me. So I suggested to the group that they wander around Grand Velas for a few moments while I tour the spa, in case they might come upon a restaurant which would allow us to eat a tad earlier.

Although it was my first time at Grand Velas, I had done my homework. This property was a Leading Hotel of the World, the spa is in our Connoisseur Spa Collection, and it had also received dining awards. I figured they must have a beautiful dining spot which might prove enticing. Sure enough while I headed to the spa, the group spotted this absolutely magnificent beach and pool side restaurant, Azul, with amazing views and even more wonderful – cool ocean breezes. They all succumbed, lunch was a delight, and I was thanked profusely.

Re the spa and property….plus points for the congenial spa receptionist who gave me a tour, plus points for the size of the spa (more than 20 treatment rooms for around 250 all-suite rooms), plus points for the tastefully appointed treatment rooms - especially the ones for couples, the nicely decorated amenity area with unusual foot baths, and the many options on the spa service menu. Double-plus points for the gigantic outdoor swimming pools whose infinity edging overlook vast ocean views - a site many would recognize from the cover of magazines. And triple-plus points for the supervised children’s water play area and the water volleyball game which was going on in one area of the pool. Sixteen men were having the time of their lives standing in just the right-depth-of-water, playing water volleyball. (From my days at the Golden Door, I can vouch for the fact that there is no better way for men to "bond" than playing water volleyball. I am certain that it easily counts for improved guest return rates.)

Questions which swirled through my head….the spa is beautiful, can it really be very profitable since it is so large? It didn't appear very busy although it was early afternoon. Spa prices seemed slightly higher than I would have expected. And once again, the sad fact (although outsiders wouldn't notice) that even though a spa is quite new (five years old) and gorgeous, to those of us in the industry five years ago in the spa world is another generation. It won't be long before it will seem dated.

Would I want to check into Grand Velas next time instead of going to a private house on the beach for a holiday weekend? Well, yes for sure, if I was alone with my husband.

And yes, probably, if we were with the rest of the family. After all...even the little girls kept eyeing that swimming pool all during lunch wanting soooo much to plunge in and play with the other kids.

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Global Spa Summit 2008: Ian Schrager Addresses Spa Design (or Rather, The Lack Of...)

by Susie Ellis

At the 2008 Global Spa Summit, Ian Schrager, who was the keynote speaker for Day One , gave a very inspirational talk. Looking somewhat "hip" himself (although in my opinion a tad older than the age (61) I had read about in a recent article), he began his remarks in a husky voice. I almost got up to get him a glass of water until I realized - that is his regular voice. Maybe that's a result of a lot of inhaled smoke from his first brainchild - Studio 54 back in the 80's. (And yes, since I actually was allowed past the velvet ropes into Studio 54 once back then, I can vouch for the fact that there was plenty of smoke - and all kinds of smoking if you know what I mean.)

Anyway...back to the essense of his remarks which were so inspiring. Here are the five things he said which I remember most clearly:

1. The spa industry needs a lot more creativity...we have started recyclying the same old ideas over and over and we are not coming up with anything new.

2. Looking at other spas for inspiration for new spa design is a bad idea. Rather look outside of the spa industry. See what is happening in fashion for example, or maybe in yacht design, or hip restaurants, etc.

3. Don't rely on focus groups or asking others for ideas when it comes to innovation...people cannot articulate something they haven't seen. Rather, rely on your gut - something you want to see that is brand new.

4. Creativity in decor has nothing to do with the color of the carpet. It has everything to do with a new idea that sparks enthusiasm and catches on.

5. Much of his "secret" was how he tapped into people's natural (and strong) desire to relate to each other. Social, social, social.....that's where some "nuggets" of creativity will likely lie for spas of the future.

He showed slides of his various creations - all mesmerizing in their creativity and "thinking outside the box." (It is worth looking at the slides viewable on the Internet.) What really impressed me about Ian's talk is that every single person I spoke with thought it was terrific. And every slide he showed was of an unusual concept that was universally popular. That is genius.

Post Summit...one of the spa-tours we recommended was having a drink at the Gramercy Park Hotel (right around the corner from SpaFinder). A great finish to a remarkable experience with Ian Schrager himself.

Oh...I should mention...his latest collaboration is a venture with Marriott where a new brand will incorporate Ian Schrager designs in the rooms of about 100 boutique hotels. Although there were questions about how this could possibly work, after seeing what he has done in the past - I have no doubt it will work beautifully!

"I am still passionate about continuing to rethink things and shake things up.

Coming up with breakthrough concepts and going off into unchartered territory."

Ian Schrager

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Trisara Resort and Spa: The Perfectly Designed Hotel Suite with Plenty of Room for Spa Treatments
by Susie Ellis

Last year I experienced what I considered to be one of the most perfectly choreographed spa treatments I had ever had. It was at the Sphatika Holistic Treatment Center in New York - a 2 hour treatment superbly executed. Later I found out that they had worked on this particular treatment for five years in order to reach this level of perfection!

Well, now I feel that I have experienced the most perfectly designed resort suite. Am here at the Trisara Resort and Spa in Phuket, Thailand. And sure enough, when I had breakfast with the general manager, Anthony Lark, I found out that he had spent almost ten years thinking about and finally designing and perfecting this room. It was 1,000 square feet and all I can say is that I couldn't wait to get back to the room although the rest of the resort was superb as well.
Apparently every villa at the resort has this same design which includes an infinity pool and ocean view from every part of the villa - from the office/bedroom/sitting&eating area, and even the long bathroom that runs the length of the entire villa behind the bed and rooms. That's the ingenious part.

Take a look at the photo. You can see the bed from which the view would include the large infinity pool and past that, the ocean. If you are lying in bed, to the right of you is a large area with a desk, a large (initially hidden) area to plug in all kinds of electronics, banquette space, storage underneath and some closet and drawers all built in. To the left of you is the sitting/eating area from which you enjoy the same pool/ocean view. There is a spacious minibar area including a large pull-out shelf with coffee maker, instant hot tea maker, dishes, etc.

This large open trio of rooms has gorgeous wooden ceilings - each with a dfferent configuration and at varying heights, with all kinds of lighting effects. And then what was really cool, is that if you are lying in bed - behind you and running across the entire back of the villa - is the bathroom from which you can also enjoy the infinity pool/ocean view because there are pocket windows (mirrored) that stretch the length of the room above and behind the bed. When these are opened, they give you the ocean view from the bathroom and when closed give the bathroom total privacy.

It wasn't just the design of the villa, it was also every small little detail that felt perfect - like the reading light above your bed that shines at just the perfect angle and where you can reach the switch from your bed without straining, etc.

There is something about perfection that is inspiring...and in a way, part of what makes a spa vacation something memorable and transformative.

The only thing I felt didn't fit was a kind of elephant-like structure made out of two hand towels to which two small black slips had been added to look like eyes that was sitting on the banquette in front of the bed to greet you when you first arrived at the room. It reminded me of the "napkin-art" you get at convention meals. Odd, but I suppose, forgiveable.

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What Makes a Spa Soulful? Contemplating this at a Soulful Spa in Thailand is a Good Way to Find Out.
by Susie Ellis

Am in Thailand at the Six Senses Hideaway Yao Noi while at the same time continuing my work regarding preparations for the Global Spa Summit 2008. Interesting how the two intersect.

Am working with the famous architect Robert Henry who will be leading a panel discussion on "How to Create, Design, and Maintain a Spa with Soul" at the Summit which both of us feel is a very exciting and timely topic. Spas are becoming big business and increasingly we find large companies and corporations beginning to create spas when in the past they were birthed and nurtured by individuals whose passion guided the evolution of their spas. People like Deborah Szekely (Rancho La Puerta and Golden Door), Sheila Cluff (The Oaks at Ojai), Dorothy Purdue (various spas in UK), and Enid and Mel Zuckerman (Canyon Ranch), etc.

Here at this very exclusive Six Senses Hideaway I think most people would agree it is a "spa with soul." This one was create by founders of the Six Senses and Soneva Brands, the famous Eve and Sonu team.

All villas have butlers, pools, and mesmerizing views - mine with turquoise water and small islands in the distance. The design and décor is imaginative, the entire resort is not only eco-friendly but what I call eco-embedded. The entire experience one of a sort of "barefoot luxury." Part of the fine dining room sits on top of a glass floor under which is a magically lit green plant garden with trickling stream. And don't even get me started on the "Private Reserve" villa with the 180-degree view and gigantic pool which rents for $16,000 per night.

My outdoor shower has two shower heads. One is a rain shower and the other a more traditional shower head (for when you don't want to get your hair wet). The mini bar has lots of healthy things (and some not-so-healthy for the occasional indulgence). No nickel and dime fees....everything is complimentary. (Well, you can figure it is in the price of your villa.)

It is easy to get a spa treatment booked because they have plenty of staff available so I was able to simply walk in and collapse in their care on day one when I was still feeling jet-lagged.

Have had some very nice moments of time to think about what makes a spa soulful. Can't wait to hear what Robert and his panel share from their points of view.
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The Whisper Lounge: a Perfect Place for Pre-and Post-massage Relaxation
By Susie Ellis

One of my favorite places at Woodloch is the Whisper Lounge. John and Ginny Lopis who created Woodloch did something that very few spas do (because it is very expensive). But it was really smart. They created a special lounge for pre and post treatment snoozing and this is NOT the lounge where therapists pick up their clients for treatments. The other lounge is also a nice space, with a fireplace and views, but it is within the changing areas. I wanted you to see what their Whisper Lounge looks like so here is a photo.

I have never liked the “cattle call” system most spas use whereby therapists enter a lounge and loudly shout the name of the guest they will be treating. If that room also doubles as the relaxation room (most of the time that is the case) it is impossible to really relax, sleep or meditate. The hourly or twice- an-hour call is an interruption every time.

So it was a treat for me to take the book I am reading and head down to Woodloch’s Whisper Lounge where I could snuggle up with one of the blankets provided, enjoy the crackling fireplace, the view of the autumn trees at their peak, and sip on some luxury herb tea. I spent a blissful two hours there.

My only suggestion was for them to scatter a few signs within the room reminding people to shhhhhh in case they didn’t see the “Whisper Lounge” sign upon entry. Amazing how loud some people can whisper. In retrospect, it might have been better if they had called the room “The Quiet Lounge” or something like that. But the name just isn’t as fun. :)

What a difference a year makes!
By Susie Ellis

Peter and I just arrived at the Lodge at Woodloch, a Destination Spa this afternoon. We drove up from Manhattan and arrived exactly five minutes before my Astara facial was to begin. What a delight to see how everything has come together.

Woodloch opened a year ago this summer and we were part of their first “shake down” weekend. At the time we were very impressed with the setting, the dining and cuisine, the exercise gym, and the whisper lounge. But as with many new properties, there were still some rough edges. The stand for the singing bowls at the entry hadn’t arrived, the garden furniture wasn’t set up yet, the collateral material wasn’t totally “together” and the staff was still practicing.

But Wow…everything seems to have been ironed out and it does make a difference when everything runs so smoothly: the friendly valet taking care of the car, and happily, the singing bowls were not only set up there was a sign inviting you to play with them! Heading to the spa I noticed that the staff was friendly and knowledgeable, and everything was sparkling clean even though there were quite a few guests trotting about. This time I had a chance to observe all of the really tasteful and expensive décor that was visible everywhere.

We have an entire weekend to look forward to and hopefully, if it stops raining, a walk through the trees whose leaves are now red, yellow and brown. As a transplanted West Coaster, I am still in love with fall, and in particular, that one weekend a year when the leaves are really at their peak.

Well, off to the gym. The class and activity schedules cover the entire day from 7:00 a.m. to 6:00 p.m. – another delightful surprise!

Spas Refurbish For a More “Now” Look
by Susie Ellis

As promised, a few insights from my spa-focused trip to the UK.

Someone once told me that in fashion and in decorating, after about seven years, no matter how great and fresh a design was, it’s going to begin looking tired and out-of-date. At the time I was aghast thinking that surely all of the great "centuries-old" architecture and the little black dress (which has been popular for decades) is proof that this theory couldn't possibly be correct. However….more often than not, I have to admit, that this seven-year-rule does seem to apply.

Elemis in London (left) is under renovation. They opened in 2001 and I remember there was quite a bit of media and consumer buzz at the time. Their around-the-world themed design with colors and textures from exotic places such as Bali, Morocco, and Thailand was a real hit. Now, it is all being refurbished.

On this trip, I visited Spa Illuminata (right). It has a relaxing ambiance with huge windows, a large retail space in the front and tastefully designed treatment areas with crème-colored tumbled marble in the back. It has a bit of an Italian feel to me. As I was touring, it struck me that this beautiful spa with its perfectly acceptable layout and design is now a bit dated – especially compared to new spas opening up.

Later I visited Champneys at Tring, where they have just completed a major renovation. I was struck by some of the new guest suites which had an unexpected, yet successful “W” Hotel look – except with more interesting colors.

Since the spa industry is still fairly new, we haven’t seen a great deal of “spa redecorating.” Instead, we have been celebrating lots of new spa design. But as more spas approach their fifth, sixth, and seventh year in business (or the anniversary of their last refurbishment), I suspect we will be seeing more make-overs.

Looks like my travel plans will need some adjusting going forward…instead of just visiting the new spas which have opened in an area, I will want to visit the “new” old ones as well. Fine with me!

The Chocolate Spa at Hotel Hershey: Chocolate Baths, Massage, and of course, Hershey Kisses! By Susie Ellis

On the way back to Manhattan after spending a few nights at Bedford Springs Resort and sampling the Eternal Springs Spa, Peter and I were driving close to Hershey Pennsylvania so I asked him to stop so I could tour the Spa at the Hotel Hershey (Part of Hershey Resorts). To his credit and my delight, he was happy to do so. Personal note: You would have to know that in our 22 years of marriage one of the major points of argument between us has been this very issue. We are driving somewhere, flying somewhere, walking somewhere, and I say, "Oh, I just want to pop in and visit this spa." I have done this for 22 years and admittedly at times it hasn’t been in the flow. But no matter, I usually insisted and he resisted. It often became a major battle.

Don’t even get me started about the time some 10 years ago where I literally had to run through the Lodge and Spa at Cordillera in Colorado in my ski outfit because Peter was so angry that I insisted on stopping there on our way back to Telluride after skiing in Vail. He didn’t even get out of the car…was steaming mad…and gave me exactly five minutes before he was leaving for Telluride without me. Years later when Kobe Bryant from the LA Lakers had his famous “indiscretion incident” there, I remember him telling someone that he was familiar with Cordillera. I had to smile.

Anyway…off to Hershey. We were totally unannounced but Jennifer Wayland-Smith, who I knew was the Spa Director, had always extended an invitation to visit. So we took a look around the large hotel with its family-friendly atmosphere and found the spa. Although Jennifer was off that day we did get a tour and I was able to see the famous tubs where they do the chocolate baths (they were getting one ready and sprinkling cocoa powder in).

Good thing we had a tour guide as it was a bit of a maze. The spa has 54 treatment rooms and they have just converted the men’s locker-room into a second locker-room for women as a result of so much business (The men were given a sort of make-shift new one down the hall). There were bowls of Hershey Kisses here and there, some yummy hot chocolate in the waiting room, and all of the treatment rooms were named after a different rose. I remember that everything looked immaculately clean although the décor seems a bit dated (especially compared to Bedford Springs which was brand new).

Before I left, I also received a Hershey Resorts news update. It was announced yesterday that the spa’s director Jennifer Wayland-Smith was leaving the spa at Hershey and was moving to Arizona to head up the Golden Door Spa at the Boulders.

The Spa at Bedford Springs Resort: A Romantic Spa Weekend with Massages, Facials, and a Great Walnut and Ginger Scrub
by Susie Ellis

I had to cancel my trip to the European Spa Summit and Beyond Beauty show held in Paris this week. Bummer, I really don't like to be a "no show" for something I had planned. But I am also trying to be less intense about work and more flexible when it comes to family matters. Peter had a recent motorcycle "mishap" as he calls it (I call it an accident) and ended up with some injuries, I decided I didn't want to leave him for an entire two weeks. So I will be flying to London tomorrow night for the second week of my business trip but skipping the first which he had planned to do with me.

Sooooo, instead we decided on a romantic weekend getaway (not on the motorcycle thank goodness). We chose the new Bedford Springs Resort which reopened in July after a two year refurbishment that cost around $125 million. They added a 30,000 square foot spa called Springs Eternal Spa.

It was a 5 hour drive from New York city and upon arrival we went straight to the spa for our Hydromassage appointments. Wow....I was really impressed. The facility, the tasteful decor, the treatments, the relaxation room, Veronique the spa manager (who paid attention to every detail), and especially the "baths" with fresh spring water.

And what a great idea to have a Walnut and Ginger Signature Scrub in the "experience showers" - stop1 in a 5-station bathing experience. You can use as much as you want and as you scrub your body with this great smelling product....your body becomes totally exfoliated before heading into the steam room. From there, the sequence follows with a cool rinse and a long soak in the spring water. This one brilliant idea makes the entire bathing circuit so much more valuable and makes the Bedford Springs Spa special, generous and unique. They are already sold out every weekend.

Tonight....facials.

Besides enjoying Ian Brewis's British sense of humor, our dinner conversation was also insightful. First, I learned that the beautiful well known photograph of the first Shangri La Chi spa in Bangkok - the one with all the bold red colors, two massage tables, high quality woods, etc. - was not an actual spa suite at all. It was a prototype! Apparently they first build a prototype of their rooms to make sure that all of the details work out, and then use it as a model for the construction workers - kind of like building it twice. It makes sense that this is one of the reasons that the workmanship in their spas is so noticeably superior.

And then we discussed the popularity of gambling among Asians - especially the Chinese - and how this is affecting the spa world...

The flight to China…14 hours from New York to Seoul, Korea, a five hour lay-over and a one-and-a-half hour flight to Shanghai. I am traveling with my step son, Nicholas who is 28 years old and loves to have “experiences” rather than “things”. So thought this trip would be a good birthday gift for him – good for him – and for us. Nick came into my life after I married his dad. He was just four when I first met him, and I am happy to say we have always had a great relationship. He is a smart, health conscious, and a great golfer. The plan is that he will visit some spas with me in Shanghai and then while I am at the Turning Point Conference he will play some golf.

On our first day in Shanghai we arrived at the Pudong Shangri-La Shanghai Hotel around noon and didn’t want to nap because we wouldn’t be able to sleep that night. We decided instead to try out the new Chi spa here, where I treated Nick to his first two-and-a-half hour spa ritual – the Himalayan Hot Stone Massage ritual. He has had massages before (living in LA he goes to a place which gives very inexpensive Thai massages - well inexpensive for LA anyway).


The Chi spa has a nice vibe, and nine very memorable treatment rooms (when we compared later, we found that both of our treatment suites were the same). There is a place for two people to sit and have the foot washing ritual, and a changing area with its own steam shower, separate regular shower, vanity area, and armoire for robes and clothes. I liked the touch of a ringing, large silver bell to tell my therapist when I was ready for her to retrieve me for the first part of the treatment, a foot scrub with salt. Then to the massage table (one of two in the room) where she proceeded with a warm-up massage, which lasted almost an hour, followed by another hour of massage with hot stones. Near the massage tables was a beautiful infinity bathtub - even though it wasn’t used in this treatment, it looked nice filled with water and floating flowers, with a colored light shining from the tub. I believe this is the first time I have had a two-hour massage. There certainly is truth to how wonderful it is to “get into the zone”.

My favorite session at the International Esthetics, Cosmetics & Spa Conference here in New York was the one given by Eva Jensch, a spa consultant from California who has been in the industry almost as long as I have and has probably worked in more "emerging markets" than anyone I know. She presented a sort of "What's Happening Around the World" for the spa industry. Because that is also one of my interests, I found her presentation fascinating. Here are some snippets from her presentation:

• A new Chiva-Som will open in downtown Bangkok
• Hyatt Pure will open 16 new spas in Asia in the next three years - 12 will be in China
• Cambodia's emerging spa industry incorporates healing traditions outlined on the walls of ancient temples
• Buddha Bar in Paris is opening its first spa
• There is a spa in London called "The Womb Room"
• Spas are springing up in Croatia, Bulgaria, and Hungary
• In Dubai's project called "The World" (a group of 300 manmade islands that is shaped like the seven continents), the entire island representing Thailand will be a Thai-themed residential spa program called The Jasmine Spa Garden
• There is talk of creating a Biosphere Spa with various biospheres in the desert in Dubai
• Six Senses is opening a Souk-like spa in Doha
• Banyan Tree is building the largest wave pool in the world in Bahrain
• Banyan Tree is also opening a spa/hospital hybrid in Kuwait
• Six Senses is building a spa where guests arrive on a paraglider
• In Peru, a spa is being built out of a renovated convent built on a cemetery
• Sofitel is expanding their Le Spa brand with an opening in Colombia
• A new destination spa on the west coast of Africa will cater to people of color from all over the world
  
• There are spas now planned for Uganda, Mozambique (will have an ice pool), and Ethiopia, where a 10,000-square-foot spa - the country's first - will open soon

But her most memorable description was of a spa in Israel that will be using snakes in massage rituals. She was not talking snake oil - she was talking real-life (non-poisonous) snakes!

On my recent trip to Russia, I visited an interesting day spa in St. Petersburg called Beauty Palace Madam Grand. One of the first stand-alone day spas in Russia, it opened just a year ago. Here are the features I found unique:

• The décor is over-the-top luxury, tsar-style opulence, and dripping in gold.
• Despite its name, it is for men and women.
• The owner makes money even if there are only five guests a day.
• Their relaxation area includes a bar and has a “smoking section."
• The state-of-the art equipment includes a Vichy/steam/sauna/hydrotherapy capsule.

Although the website is in Russian, the photos give you the gist. I was impressed with the owner, who previously ran a hair salon in St. Petersburg. She epitomizes the new entrepreneurial spirit in Russia!

After settling into a very nice suite, I immediately went to the Native American-inspired Skana Spa where the assistant manager started my tour – and Michael Tompkins, Turning Stone's VP of Hotel and Spa, finished it for me. The spa was quite impressive. Here are some aspects of the facility that made an impression:

• I liked the entry with the breezeway and a river flowing underneath (snow and ice covered it the weekend we were there).
• The Native American theme seems to have been used in a classy way for a change.
• The welcome lounge mirrored the Oneida welcoming ceremony.
• Loved the carpet on the floor of that lounge. It looked like wood chips but was really made out of some kind of rubber material.
• The 3,000-square-foot VIP suite (spa within a spa) was one of the largest I’ve seen.
• The disguised TV in the VIP lounge was really disguised. All I could see was a large, beautifully framed mirror (maybe five feet by five feet). If Michael had not demonstrated that one could watch TV on that mirror, I never would have believed it.
• The staff seemed friendly.
• The dream-catcher artwork (all individual) in each of the treatment rooms was unique.
• Spa Café – love that.
• Pool and fitness center – well done, although the fitness facility and the spa are on opposite ends of the building.

On the following day I would sample the spa. That night Peter and I had dinner...and Turning Stone was able to get us tickets to see Josh Groban. I admit that I didn’t know who he was, but Stacey in our office said he has a fabulous voice and that I should not miss the opportunity.

Here are the things that I learned during my visit to California WellBeing Institute:

The property has three components that are all linked together.

• The Four Seasons Hotel
• The Spa
• The WellBeing Institute

-When you drive up to the building, you find it has a bit of an institutional look, but the inside is clearly luxurious. The backyard with pools, waterfalls, gardens, and an authentic pagoda shipped from China transport you to someplace else.
-Four Seasons standards and service lead the way and are seamlessly integrated throughout.
-The spa is lovely and has lots of marble. The treatment rooms have either patios or gardens.
-There are some beautiful couples' suites, and the relaxation area overlooks a large garden with orchids.
-The spa is run by the Four Seasons, not by the WellBeing Institute.
-The manager of the spa used to manage Spa Mystique, Century City, which is now converting into a flagship for Equinox.
-The WellBeing Institute is managed by personnel from the California Health and Longevity Institute, which used to be in Santa Monica.
-The medical offerings are very extensive and impressive.

Think staying at a luxury hotel, enjoying treatments in a very upscale spa as well as medical tests. At the end of your stay, you have undergone an extremely thorough medical examination and enjoyed a spa vacation.

One last Monaco experience I wanted to share. I had a two-hour signature ritual at the new ESPA at the Metropole in Monte-Carlo. For those of you who don't know ESPA, it is a world-renowned brand out of the UK that encompasses a product line, a consultancy firm, and spa development/management initiatives. Susan Harmsworth, the very attractive (and somewhat intimidating) genius behind ESPA, has exquisite taste and is, I suspect, a real perfectionist. Every spa I have visited, which was designed by ESPA, has beautiful interiors and a well-trained staff.

What impressed me the most was how thoroughly the therapists are trained - and my Metropole ESPA treatment presented no exception. Not only are they all excellent technicians, but they also make smart decisions about what is best for the client.

Another impressive feature was the bronze-colored satin-like coverings on the chairs and benches. They looked like silk, but when I touched them I realized that they were made out of washable material! Brilliant. (I hope Susan shares the secret with us!)

Checked into my hotel - the Monte-Carlo Bay Hotel & Resort - around noon. After a quick shower and change, I head over to Therme Marins for the two spa appointments that had been arranged for me. Ever since Lee Katzoff, owner of the Greenhouse destination spa in Texas, told me that the best facial she had received anywhere in the world was at Therme Marins, I have looked forward to experiencing one myself. You would have to know Lee to realize what that recommendation means. I have never met anyone with such high standards and exquisite taste.

I spent the first hour of my visit to Therme Marins - which is a three-story spa right on the Mediterranean Sea with spectacular 180-degree views from almost every room - in the company of the PR director, who gave me a tour and filled me in on the spa's history. The property has always been a place for thalassotherapy but was destroyed during World War Two. In 1995, the modern Therme Marins was created - directly accessible from the Hotel de Paris and L'Hermitage and a short walk from the center of Monte-Carlo.

Many of the spa's facilities have an ocean view, including the thalassotherapy pool, the café, the fitness center, and the hair salon. Everywhere you look, there is seawater.

More about that facial tomorrow…

Just received an email from Lee Ann Correa who is the Executive Spa Director of the chain of 19 Metamorphosis Spas in the Dominican Republic (pictured at right: the Metamorphosis Spa at the Sunscape Casa del Mar resort) . On the last day of my visit, she very graciously gave me a tour of one of her absolutely charming spa properties. Here is what she had to say about my question regarding the term spa "cabins":

"Susie, I am one of those who couldn't answer your question about spa cabins while you were in the Dominican Republic. I have investigated and the best that I can come up with is the translation of treatment rooms in Spanish is "Cabina" so I am assuming that a literal translation from Spanish to English was used. Perhaps due to lack of Spa culture many years ago a literal translation was used and never corrected since it is in common usage on the Island and we have just kept it since then. Speaking to Luisa Negret of Babor Cosmetics she also informed me that "cabine" is used in the French Spa culture.
Do you suggest we change it? Or shall we remain unique through whatever manner we arrived there?"

Thanks so much, Lee Ann. Your explanation sounds very plausible. I would keep the term "cabin" rather than changing over to "treatment room." The unusual term conveys a distinct sense of place by acknowledging the French and Spanish roots that inform much of Caribbean culture. As they do with "kur" in Germany or "onsen" in Japan, spa enthusiasts love to learn and use local lingo.

For the past few days I have been touring spas in the Dominican Republic. The first time I heard a spa representative refer to massage and facial rooms as "cabins," it didn't make an impression. But by the time I toured my fifth spa with "cabins," I found it quite unusual. Nowhere in the world (other than on cruise ships) have I heard standard treatment rooms called "cabins." Later, when I asked several people about the reasons behind the terminology, no one knew! So I'll have to do some research to see what that is all about…unless someone can just shoot me an email or leave a comment and let us all know!

Oh dear. I am torn.

Last night, I went to the grand-opening announcement of Miraval Living in Manhattan. I so love the idea of spa living. The thought of owning an apartment in a high-rise and living with people who share my love for a healthy lifestyle is so appealing.

I dream of living:

Where a state-of-the-art gym and exercise facility as well as a beautifully designed spa are available around the clock.

Where world-class health education programs are the norm.

Where there is a healthy cafe serving organic breakfasts, lunches, dinners, and snacks similar to Miraval Conscious Cuisine.

Where the pool is free of chlorine and there is a garden terrace with plants and space, fresh air (at least as much as possible in New York), and perhaps programs whereby apartment owners can travel to spa destinations together throughout the world - including Miraval at times.

And where Miraval in Tucson's famous concept of "mindfulness" is what everyone in the community would be striving to achieve - and where we could all help each other progress on that path. Even if it isn't the Arizona desert, home to the original Miraval Resort, at least we would all try to incorporate as much of its serenity as possible while living in hectic New York City.

But I unfortunately did not see what I had envisioned last evening.

To be fair, the structure isn't renovated yet, and there was only one floor of uninspired "models." But I had an uneasy sense that something is wrong here. My gut tells me that somehow Miraval wasn't involved enough in the plans and that a second-rate real estate company might have presented their interpretation of "Miraval in New York" and missed the mark.

Wyatt, the "self-actualized cowboy" who runs Miraval's ingenious equine experience in Tucson, was there and spoke for about ten minutes (with a beautiful horse by his side). But ultimately, even he didn't relieve my anxiety. Although his words of truth stung almost as poignantly as they did when I stood with him on the desert ranch at Miraval in Tucson, as soon as he and the horse left the tented cocktail party Miraval seemed gone. And while touring the model apartments (which I have a hard time believing were designed by anyone who understands the spa lifestyle), gloom set in for me. I fear that the target market of Miraval enthusiasts will not relate to what has been conceived here in New York as spa living. And that makes me so very sad.

I hope I am wrong. I have been a champion of spa-lifestyle living ever since the concept emerged a few years ago. And I still think spa living in New York City could be a home run. I myself live in a high-rise apartment building that incorporates some healthy-lifestyle amenities. In my view, it wouldn't be that difficult to go further in that direction and have the Miraval vision come fully to life. Perhaps it is early enough for changes to be made, and perhaps the smart folks at Miraval will recognize the need for them to tighten the reins of this project and create what we all imagine will truly result in inspired, healthy living.

As I have said in many interviews when asked about spa living communities, the essential thing is that the people developing a spa lifestyle community should be folks who truly understand the spa lifestyle - not real estate people. Running a spa may not be rocket science, but it is nuanced, and only a handful of super-successful destination spas in the world have truly found the magic. And translating the magic to a new setting will require total commitment to the original vision. It will take a multifaceted understanding of how to interpret the original vision in meaningful ways for a new setting. And it will take communicating this in a way that leads people to trust that it will be worth investing their dollars - and their lives.

I look forward to watching this development and am pulling for it to become a winner.

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Even if you have never been to Brenner's Park Hotel and Spa in Baden-Baden, Germany, you may have seen this famous photo of their pool, which overlooks a glorious park. We were lucky enough to be there on a crisp sunny fall day where the leaves were turning, and I had to wear a scarf for the first time this season. Staying at Brenner's is what I imagine life would have been like decades ago if one was European royalty. A stately mansion with talented and friendly servants, outstanding food, a "great room" for tea and conversation, and all of this overlooking the park, where "fuzgenger" (people who are walking) spend their afternoons. And should one ever want to venture out, there is a delightful cobblestoned area of Baden-Baden for world-class shopping.

For spa lovers, there is the spa at Brenner's. The hotel even has a spa suite with a butler where a couple (or group) can enjoy treatments as well as their own sauna, steam, and whirlpool. Every kind of spa and beauty treatment is available as well as fitness (which is still a bit rare in Europe, although thankfully I am seeing better gyms in hotels nowadays). A short walk away is the famous, 120-year-old Friedrichsbad, where you go through a circuit of water/heat treatments - and yes, totally naked in a mixed-gender crowd. Or for a more modern water bathing experience, the Caracalla Therme has myriad indoor and outdoor pools, and only the sauna area is "no clothing" (not optional).

The greatest treat for me, however, was not all of these luxuries (although we did enjoy them immensely!) but spending some time with Herr Richard Schmitz, who was kind enough to make time for us during our visit. Herr Schmitz is the well-known former managing director of Brenner's who shepherded this grand hotel for the past 30 years. He reminisced about the genesis of the word "spa" in Europe - since he is the one who decided to add it to the name Brenner's Park many years ago. His was, in fact, the first European hotel to use the term spa. And notably, he is now working with a small group of dedicated spa-industry enthusiasts to launch the Harvard of spa education in Baden-Baden: a "Spa Academy" that will train management and practitioners from around the world.

Spa past, present, and future. My favorite conversation.

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We arrived in Frankfurt, Germany this morning. Peter and I are attending and speaking at the Wellness Summit in Wiesbaden. "Baden" means bathing in German, so we assumed there would be natural thermal water. That assumption proved to be correct, though we were pleasantly surprised that in addition to the traditional German mineral baths for the public, our hotel - Hotel Nassauer Hof in Wiesbaden - has a beautiful new spa (Therma Spa) with a stunning, completely tiled swimming pool that is constantly replenished with fresh natural mineral water. As Peter and I soaked and swam, we realized it is actually salty. I guess there are lots of minerals in the water, making it quite special. We did the entire anti-jet-lag regime, which was directed by the very talented spa manager here, Thomas Bonk. More about that tomorrow. It reminds me once again of how different a European spa experience is from one in the U.S.

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Well, sounds like I missed a great party! I hate when that happens, but you just can't avoid it sometimes. The new Townhouse Spa had a splashy opening party last night, and since I wasn't able to attend, I asked Nikita (our director of research) and Jasmine (our day and medical spa account manager) to attend and give me a rundown today. In the photo on the left, you'll see Jasmine (left) and Nikita (right) with spa owner Jamie Ahn. Here's what Jasmine and Nikita had to say:

Jasmine:

"Getting in past the crowded velvet rope last night immediately by waving the SpaFinder card was the highlight of my year. It was jam-packed all over the place and a ton of press there! Tons of mini-treatments were happening (massages, facials, nails, chair massage, etc.), and there were long lines for them.

I was impressed with the wide array of services and huge amount of space. It was a slightly smaller version of what Avon Spa was. I love how the men's and women's are on different floors. I loved the couples' room with a fireplace and its own shower - very private and cozy. Also, they have an Oceana Machine, which is pretty cool!"

Nikita:

"Townhouse is the second spa opened by Jamie Ahn who also owns the Acqua Beauty Bar at Union Square. The spa occupies three levels, and the décor is dark, rich, and luxurious. The corridors and public places were pretty impressive with dark wood paneling, subdued lighting, and beautiful flower accents. The best space was definitely the men's section, which was darker and somehow more mysterious.

I was very impressed by the fact that there were bathrooms on every floor. Many times spas have bathrooms only at a single level, which means guests have to walk up or down midway through their spa experience.

One facet that could have been improved upon was the interiors of the treatment rooms -- somehow they appeared stark and bare.

Townhouse is definitely targeting the affluent segment and positioning itself as a luxury lifestyle provider."

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Just got this email from hubby who is in Brussels for a global internet conference. I reminded him that he was close to the city of Spa and that it might be worth a drive to see it. He found out it was only 90 minutes away, so off he went. Here is his email to me from Spa, Belgium:


"There are many places here with thermes but they are really mineral pools at a property...terme is spa kind of like Italy. I got lucky ...took a tram from center town for about 100 yards up a hill to the real spa in town. Termes de Spa is the name...no hotel as you stay in hotels around the town...Friedrichbad in Baden-Baden comes close except much of the facility is pretty new...especially the treatment areas...nice wood floors and cabins as they call 'em...with views of the surrounding tree-lined countryside. Many pools, whirlpools, high-pressure fountains like fire hoses...they do have steam and saunas and there is one section for au naturel and another for swimsuits. Full-service spa with many treatments, including beauty. Big here are these copper bath tubs with warm natural gas or carbonated water...as you sit in the tub you look out at nature....all the pools reminded me of Fonteverde...oh...they also do Watsu but I could not book a time. Hot place worth a visit."

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450 people working every day for three years: That is what it took to create the extraordinary place called The Farm at San Benito, along with the resolve of a man, Eckard Rempke, who was stubbornly committed to his vision of creating a place of healing unlike any other in the world.

When I envision the Garden of Eden, this is the picture in my mind. Lush vegetation, beautifully manicured landscape, meandering walkways with surprises at numerous turns - you get the idea. There was an Ayurveda center here, a Bali lounge there, an orchid atrium, fountains, flower gardens, vegetable gardens, birds chirping, peacocks strutting, small lakes, pools, water features - and at night, walkways and gathering areas lit by candles. This kind of masterpiece could only be created in an area where labor costs allow such an undertaking. Here in the Philippines, that is the case. The only other place I have seen a similar setting is at Begawan Giri in Bali.

And that's just for starters. More about the program tomorrow.

I'm at the Shangri-La Mactan Island Resort & Spa in Cebu, Philippines. Arrived after midnight and after a good night's sleep decided to try out their famous Chi Spa. Since this was my only day to have a spa treatment (because the conference begins tomorrow), I decided to call early in the morning to book some treatments. Looking over the menu, I selected two of their signatures: the Barako Coffee Bean Scrub, followed by the Philippine Hilot Massage.

After breakfast - and one of the best coffee lattes I have ever had - I head to the Chi Spa Village. I walk over a wooden bridge with water on both sides into a huge indoor/outdoor reception pavilion that appears to be three stories tall with a dramatic hanging art chandelier. I am graciously greeted by several staff members and asked to sit on a certain bench with a view into the Chi Village. I have to say it reminded me somewhat of the Golden Door in California with the landscaping and use of villas for treatment rooms. Although this design is Chinese and the Golden Door is Japanese, there was a very similar feeling of quiet, beauty, simplicity, nature, and a bit of mystery.

More later about the coffee scrub and hilot.....

Shortly before leaving Bangkok on Sunday (at midnight), I visited S Medical Spa, which I had been hearing about. Not only has this spa gotten some good PR, but much to my surprise, I have also noticed people from all over the world (the U.K., Asia, U.S.A., etc.) contacting S Medical Spa through Spafinder.com asking for appointments. In other words, people are actually making appointments at S Medical before they leave on a trip.

Once there, I saw how comprehensive the program is and why people pre-book. The spa has everything from executive physicals to Botox to Thai massage, watsu, exercise programs, Reiki, vibrational therapy, and a comfortable wet area (quite a premium in the tight spaces of downtown Bangkok). A staff composed of 15 doctors and 80 spa professionals services a clientele that is 50% Thai, with others from Hong Kong, Singapore, Australia, U.S., and Europe.

Not only is the place tastefully designed, taking advantage of the trees that grace the property, but the treatments are also surprisingly affordable for foreigners. I suggested that they might consider putting service prices on the spa website in U.S. dollars or Euros as well as Baht (hard to remember the exchange rate). I estimate that these prices are about half of what you would pay for similar services in the U.S.

Medical tourism, here we come!

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I'm currently at Evason Hideaway in Hua Hin Thailand, one of the magical Six Senses Spa properties. Spent a few days at Michael Loh's Spa Asia conference and a few days in meetings with spa industry professionals who look at global spa trends. It is always inspiring to exchange ideas and be with others who have similar passions.

Fortunately, I have been able to work in a few spa treatments and was delighted to be able to experience the Coconut and Carrot Body Glow and a Holistic Massage in the new Earth Spa which opened in February. This unusual-looking spa with its domed buildings is composed completely of clay-like mud, straw, and rice husks.

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Before I continue with more branding tidbits, I have to tell you about today's experience. Two of the four yearly meetings of the Spa Finder Board of Directors take place at spas. This time, we are at the brand-new Lodge at Woodloch. In fact, we are their "soft opening" group, here for three days to enjoy spa services, spa cuisine, and fitness activites in between meetings.

After a three-hour drive from Manhattan (the last half of it scenic), we drove just over the border from New York into Pennsylvania and soon found the sign that said, "The Lodge at Woodloch, a Destination Spa." We walked into the enormous lobby with very high ceilings and windows everywhere. Although we were inside, it felt as though we were still outside - plants, trees, a view of the lake...Nature everywhere. I had been looking forward to seeing this spa because of who the owners are. Ginny and John Lopis are the proprietors and are well known in the spa industry. They have been in the industry in either operations or as spa consultants and designers for the past 25 years and have built some of the best spas in the world. They have their own spa at last, and I can't wait to see how they have marshaled their expertise.

We check in, go to our rooms, and then meet once again in the lobby near the singing bowls for our tour. John gives us a gracious welcome and shows us around the entire property. I am so impressed. I change for my first spa service, the Lavender Garden Dream. After 75 minutes of exfoliation, massage, and a wrap (with some surprises incorporated) my therapist escorts me to the Whisper Lounge after my treatment just to relax in a chaise looking at beautiful scenery. That's where I realize how brilliantly this place has been designed. It isn't just the two-and-a-half years of construction; it is 50 years of Ginny and John's expertise that has gone into making Woodloch a "must" for anyone who loves destination spas.

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The next stop was back in Dubai: Park Hyatt, Amara Spa. Loved it! The entire property was impressive with a beautifully done Moroccan theme, while avoiding being “over-themed”. I understand why people quite often describe Dubai as something between Las Vegas (without gambling) and Disneyland.

We arrived at the Park Hyatt just as the sun was setting. The entire spa was illuminated by thousands of candles and fires, which were cleverly surrounded by water features. It was really magical. I thought of calling my friend Gordon Tareta, who is the very talented head of spa operations for the Hyatt brand, to let him know how impressed I was with the spa and the management. I don’t know how he does it with so many spas under his command all around the world, but this is yet another winner!

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The spa at the Madinat Jumeirah is next on my schedule. I had been looking forward to seeing their Six Senses Spa ever since it was ranked top spa in the Middle East in our 2005 Readers’ Choice Awards. The readers did not disappoint me. I have to say, I liked this spa's Arabian-themed design. This was the first spa and one of the only spas I encountered in Dubai that chose to feature an indigenous theme in the décor. Oddly enough, many spas in the area were built with an Asian theme.

The most memorable treatment room was one with a hammam marble slab, massage table, Jacuzzi bath, watsu pool, and outdoor relaxation area. Good place to spend the day.

Anni Hood has been the spa manager here. She is British (as are most spa managers in Dubai). Her enthusiasm and energy (she trains for triathalons), the impressive facility and décor, and the Six Senses brand name has proven to be a good combination. This operation is a success. That is perhaps why it was just announced that Anni will be the new group director of spa for the entire Jumeirah brand.

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My spa touring continues. Grand Hyatt is next on my list, where I find a fairly traditional spa facility very much like the spas I see in the US health clubs, but with gracious hospitality a la Dubai from Steven, the spa director, and Peter, the regional GM. Note to self: Showing enthusiasm when someone is visiting (even unannounced) is very impressive.

Over to Emirates Towers and a peak at their brand new H²0 Spa – the first all-male spa in Dubai. I’m curious to see how this concept works – a very large hotel with a spa only for men? After meeting with Anthony Lawrence, the group director of marketing (and a very busy man with the telephone), I head down to the all-male spa for a tour. Cecelia Larson, the stunningly gorgeous Swedish, blonde spa manager, greets me (I know instantly at least one reason why this spa would be popular with men!). She shows me around – lovely ambiance, minimalist décor, blacks and woods, very small (just a few treatment rooms). The hotel is 80% male business travelers. Females are relegated to the day spa in the attached shopping center. This hotel does, however, offer the “Chopard Floor,” which has guest rooms for women only, with an all-female staff. The women don’t get a spa - but they do get a floor.

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Playtime is over. Work begins tomorrow. I am surprised to find out that the work week here in Dubai is Sunday through Thursday, and the weekend is Friday and Saturday. Taking into account jet lag, the eight-hour difference between Dubai and New York, and the fact that their Sunday is our Monday and their Thursday is our Friday…Well, you can imagine that when my sister, Katrine, asked me what time it was in Texas (where she lives) I threw in the towel and decided to just live in the moment. Of course, the question is: Which moment?

The spa visits begin. Asswana Spa at Burj al Arab was first on our list. Highlight: The infinity swimming pool (pictured at right) with views of the Dubai skyline. Great treatments and good management (kudos to Tina), but the spa is six years old, and in Dubai years that's ancient. Extensive remodeling is in the works.


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The Mayflower Inn and Spa in Washington, CT, is readying for opening. I was invited to be a part of one of the property's “soft opening” groups this past week. My reaction? Words like stunning, gorgeous, exquisite, tasteful, thoughtful, and amazing come to mind. Without giving away some of the surprising details that will unfold for all of us in the next few months (hint: the destination program includes unlimited spa treatments), I did want to be among the first to spread the word that the Mayflower Spa will likely set a new standard in luxury for spas around the world. Welcome, welcome, welcome.

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Coldwater Creek opened their first of many spas this month in Oregon. I spent some time going through the website and am very impressed with not only the site but also the spa concept. Coldwater Creek's website has a great style, is well thought out, and communicates their brand, which looks to be a fresh direction. I love that their menu of services is simple (no more than four types of treatments in each category), the prices seem fair, and the décor is universally appealing without being pretentious. Now, if they can deliver consistently high-quality services, I think it will be a winner.

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The London spa conference is over, and I'm heading back to New York. I reviewed the notes I took over the course of three days listening to over 30 speakers and made a short list of “highlights” – things that resonated with me:

New terms:

• Twilight Spa - incorporating some nighttime bathing
• De-staffed spa experiences - treatments that don't require a one-on-one therapist situation
• Hero product - a product line’s flagship product
• Weekly brag – a spa manager’s way of having staff recognize other staff’s contributions
• E-tail – retail on line
• Tribathalon – corny or clever? Am thinking corny
  

Additionally, some assorted concepts to ponder:

• In spa design, put the retail space on the right of where a guest checks in. It is the more natural path for them to take.
• Underlight the spa…people are taking their clothes off. Amen.
• The spa experience should also be a cultural experience.
• Do a few things well. A restaurant menu that includes Chinese, Italian, American and Greek food is dizzying, and you don’t really expect anything to be fabulous. Ditto with spa treatment menus.
• When you hire people smarter than you are, you prove you are smarter than they are.
• Rachel Caldwell, General Manager for Golden Door Spa, shared a good answer to the common question, “What happens if you spend a lot of money training your staff and then they leave?": “What happens if you don’t train them and they stay?”
• One of the reasons Balinese therapists are considered by many to be the best in the world is not only because they grow up giving massages to their family members, but also because they are taught to pray before touching a person. The philosophy is “from the heart of the therapist, touching the soul of the guest."
• How busy a spa is on a cruise ship greatly depends on the nationality mix of the people aboard the ship. Who uses the spa the most? Americans.
• Managers are people who do things right while leaders are people who do the right thing.
• Cut down on the "b.s." Seems that people are getting a bit tired of the footbath rituals and bells and whistles during facials. “Just give me a good treatment with great massage,” they are saying. Here, here.

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