Category Archives: Spa Trend

Spa Trend Analysis 2011: Buzzwords – What’s Hot? What’s Getting Hotter?

hottrends1 Spa Trend Analysis 2011:  Buzzwords   Whats Hot?  Whats Getting Hotter?

Before we leave our 2011 SpaFinder Spa Trend Forecast behind, let’s review  the ”Hot/Getting Hotter” list.   We always have a lot of fun creating these as they become a short, handy way for people to get a sense of what’s in our trend report.  It also gives us a chance to throw in a few things that maybe didn’t make our top 10 list but caught our attention nevertheless.  And I have also found that our hot/hotter list often contains some seeds of trends for the following year.  Hint….there is one on this list that became a 2012 trend.  And speaking of 2012 spa trend predictions – those have just come out and will all be listed in my next blog post!


Hot Stone Massage Bamboo Massage
Oxygen Facials Stem Cell Facials
Waxing Threading
Saunas Infrared Saunas
Aging Silver Spa-ing
De-stress Mobility
Fitness Coaching Wellness Coaching
Relaxing Massage Pain Relief Massage
Groupon SpaRahRah
Kick Boxing Zumba
Pilates Barre Method
Celebrity Chefs Celebrity Stylists/Therapists/Aestheticians
Farm-to-table Farm-to-massage-table
Spa Cuisine Gluten-Free Spa Cuisine
Hammam Salt Caves
U.S. Asia
One-of-a-Kind-Spa Branded Spas
Indigenous Hyper-Local
Extreme Fitness Extreme Beauty
Express Services Super-Express Services
Essential Oils Moroccan Oil
Online Marketing Scent Marketing
Predictable Surprising
Body,Mind, Spirit Purpose, Meaning, Priorities

Thanks to those who walked through the review of the entire list of 2011 Spa Trend Predictions with me.  I have heard from some of you and really appreciate that you took the journey with me.   Next we will look to 2012…and I have a feeling you will really like some of those trends  And, there is at least one that I think will totally surprise you.

Spa Trend Analysis 2011: Counter-Trends

trendupsmaller Spa Trend Analysis 2011: Counter TrendsLast year was the first time I added a “counter-trend’ section to my annual trend report.  I felt it was important for people to understand that it is ok – even a good idea in some cases – to go against what is trending.  There is still value, however, in a person recognizing that this is what they are doing because it gives clarity to a strategic direction.  

 Another perspective: the concept of the “counter trend.” Sometimes creative and successful ideas emerge when businesses move against the mainstream, with the caveat that “swimming upstream” against dominant trends requires carefully determining whether the specific market will support more niche approaches.

Trend: Aging…Raging

Counter Trend: Boomers represent the largest spagoing demographic, but Gen X and Millennials (aged at 30-45) lag not far behind. Many spas will specifically target younger generations (…more spas for kids, teens, young adults and families).

Trend: All Eyes on Asia

Counter Trend: If India and China dominate spa/hotel development among BRIC countries, don’t forget Brazil and Russia. Brazil dominates the South/Central American hotel-spa pipeline, while Russia has burst  into the top three in Europe for hotel/spa development, with strong growth for the CIS states. Eyes are also rightfully on the UAE, Saudi Arabia, Morocco, Egypt and other destinations across the Middle East/Africa and South America.

Trend: Salt Rooms and Caves

Counter Trend: If inhalation therapies are growing, some spas, for example, will counter with oxygen. In contra-distinction to no-therapist experiences like salt rooms, there’s an upswing in therapist-intense treatments, like four-handed massage.

Trend: Spa Brandwagon

Counter Trend: There will always be a consumer segment valuing/choosing “anti-branded,” individualist, one-of-a-kind spas — where the experience is shaped by the super-distinct vision of an owner/manager.

Trend: Deals Gone Wild

Counter Trend: Deal fatigue. Means more people will prefer a regular spa appointment with a favorite therapist than chasing the few dollars saved in e-deal mania. Also trending against the cut-rate: an uptick in ultra-luxe, expensive treatments like $1,250 facials at certain urban spas, where appointments aren’t available until April!

Trend: The Science of Spa

Counter Trend: No real OR recommended countertrend. Only counter-angles: emphasizing the sheer value of pampering/escape; being transparent about modalities without science to support them, while encouraging people to be part of “living research.”

Trend: Hyper Local

Counter Trend: Transporting people out of the local to exotic, other worlds. Examples: Golden Door’s all-Japanese Roykan and themed Las Vegas spa resorts (fanciful Italian, French, Middle Eastern environments).

Trend: Extreme Beauty

Counter Trend: Spas/experiences eliminating all pursuit of beauty. No mirrors, beauty treatments — complete emphasis on mind/wellness/inner beauty.

Trend: Spa in a New York Minute

Counter Trend: Far more leisurely spa experiences emerging simultaneously. Examples: 90-minute massages overtaking 60-minute. (Mandarin Oriental, New York’s new three-hour treatments!)

Trend: Surprising Special Events

Counter Trend: “Going back to basics”: Spas shortening/streamlining menus to please overwhelmed consumers.

I think it is fun to think about counter-trends and am usually quite impressed with places that successfully carve out a unique niche.  Examples from this past year would include,  Mandarin Oriental raising their already high prices and lengthening the time of some of their treatments while most everyone else is cutting prices and shortening treatment times to accommodate the customer seeking express service.   Another example is Disney’s new Aulani Resort and Spa in Hawaii.  They are appealing specifically to youngsters and are not putting too much emphasis on the aging population that is trending,  

Spa Trend Analysis 2011: Surprising Special Events

events 258x300 Spa Trend Analysis 2011:  Surprising Special EventsThis was our 10th spa trend prediction for 2011 and while we are definitely seeing new and creative special events added to spa programs, I think we are also learning that if you get too narrow on a theme or topic, you might have a hard time attracting enough participants.  For example, while gluten free programs seem to be super popular and filling up quickly in many spas, the “Sisterhood of Survivors” retreat at Miraval offered for those who have been touched by suicide, had to be cancelled due to low enrollment.  (Kudos to them for giving it a try, however!)  On the other hand, Six Senses brought Richard Branson to Soneva Fushi a few months ago for a pow wow on SLOW LIFE.  That was impressive – and definitely a surprise to me!    http://www.youtube.com/watch?v=jziWaqtNJGI  I think that this trend prediction deserves a B.  Good…but not excellent – it has a ways to go.

Downright surprising special events and activities will continue to pop up at both destination and resort spas. The “spa surprises’” will span everything from dramatically more unique, super-targeted “specialty weeks” — fun, even quirky, new activities for spa-goers — and unusual programs aimed at groups, far more imaginative than the old “golf and spa” package.

Destination spas have, of course, been doing yoga and healthy cooking “weeks” for years, but retreats are moving in bold new directions. Consider Solace Spa at Boyne Mountain’s (Michigan, U.S.) “Trapeze Experience,” where trapeze artists teach spa-goers to soar through the air like circus performers, and artsy, creativity-focused weeks like Canyon Ranch’s “Don’t Worry, Bead Happy” jewelry-making retreats, or “Raw Food Week” at Canada’s Spa Eastman, and “Gluten-Free Cooking Week” at Baja California’s Rancho La Puerta. And celebrity authors, artists, actors (even politicians) now headline these specialty weeks. For instance, Soneva Fushi Six Senses’ (Maldives) recent “Dine and Dive Week” was headed up by Fabien Cousteau (Jacques’ son), and featured an island bicycle race where the slowest bicyclist wins. The trend also embraces the serious: i.e., Miraval Arizona’s (Arizona, U.S.) “Sisterhood of Survivors” retreat, for those who have survived a loved one’s suicide.

Hotel/resort spas (also getting into “specialty weeks”) will continue to surprise traditional and business groups with unpredictable programming. Consider Sanderling Resort & Spa’s (North Carolina, U.S.) monthly “artisanal butchering classes” or Stoweflake Mountain Resort & Spa’s (Vermont, U.S.) “Naked Table Project,” where guests make a “simple family table from scratch,” and then join tables together for a locally grown feast. The Montage Resort & Spa (California, U.S.) offers falconry and “Plein Air Painting” programs, while Joie de Vivre Hospitality’s (U.S.) boutique spa hotels’ “Joy of Meetings” program includes bubble-blowing and kite-flying to relieve stress in business meetings.

If therapeutic carpentry and tight-rope walking are any indication, the sky’s the limit with the spa programming surprises ahead.

This wraps up our 2011 spa trend analysis – hope you enjoyed it.  I would be happy to hear from anyone regarding your agreement/disagreement about the analysis.  Did we grade ourselves too high?  Too low?  Next I will do a quick commentary on our 2011 Hot & Getting Hotter List and the 2011 Counter Trends – then we get to move to the exciting new trend forecast for 2012!  If you are curious and want a sneak peek of what’s on our radar for 2012, check out this link.  http://www.spafinder.com/about/press_release.jsp?relId=239

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Spa Trend Analysis 2011: Extreme Beauty: Spa Edition

botox.istockphoto 201x300 Spa Trend Analysis 2011:  Extreme Beauty: Spa Edition

This, the 8th trend we identified in our list of the Top 10 SpaFinder trends for 2011, was all about the lengths people will go to (especially women) for beauty.  Rereading what we wrote a year ago, I was struck by our prediction that the use of the term ”stem cell” would become huge.  How right we were.  In fact here is verbiage from a press release that landed on my desk just today!  Cellure, the first skin care line introduced to the U.S. that uses adult human stem cell technology, is truly changing the face of skin care…The revolutionary beauty brand of the leading stem cell research facility in Korea has… Have a look at what we wrote about Extreme Beauty last year:

The common element in spa beauty these days is that beauty-seekers are pushing all known boundaries and taking it to the max.

Extremes are, of course, easy to spot when surveying the new technologies and scientific innovations appearing on the market with increasing regularity. Lash stimulators and extensions are not new, but are definitely gathering steam. We are now “beyond Botox,” the botulinum toxin (itself extreme) that fueled the medi-spa industry when the FDA approved it in 2002. There are now all sorts of fillers and other injectables with ever-increasing potency, each longer lasting than the one that preceded it. “Stem cell” is the latest lightening rod term being used (mostly by marketing departments at the moment), and applied to everything from “stem cell facials” to stem cells in skincare products to “stem cell facelifts.” Plasma therapy for cosmetic uses is also a new buzz concept…yes, that’s where a person’s blood is drawn, their platelet-rich plasma is extracted, and then re-injected into their wrinkles, etc. And how about the extremely un-invasive new (FDA-approved) Ultherapy (no anesthesia, no surgery), which uses ultrasound to regenerate collagen deep under the skin, shifting the skin into a youthful position.

Plus, let’s talk about extreme pain, which is something people seem to be tolerating more and more, as long as it delivers the goods. Facial injectables have always been somewhat painful — derma-rolling hurts, chemical peels can be uncomfortable and the zapping of lasers is no picnic. Facial massage, for example (long a popular component of all spa facials), is, in some cases, now being administered to the point of agony. One example is the Buccal Technique, an intense facial massage performed from inside the mouth…reported to be acutely painful, but still popular among the likes of Keira Knightley and Angelina Jolie.

Spa and wellness approaches where pain meets pleasure seem to be rising in popularity over their “kinder and gentler” brethren. Witness the upsurge in military-style boot camps, Rolfing, Bikram yoga, Thai massage and vigorous scrubs in Turkish hammams or Korean bathhouses. People are embracing things like alternating the searing heat of a Russian sauna with a dip in an icy pool because they find the results worth it. Check out the new Sparkling Hills Resort and Spa in Canada, where one of the newest European-imported modalities, Chryotherapy (cold therapy), can be experienced. Labeled the “cold sauna,” it involves three minutes in a room that is -110 degrees Celsius!

Facials aren’t just for faces anymore; they’re now being extended to every “extremity”…and we do mean the whole body. Back, foot and hand facials have been around for a couple of years, but what about “booty” and “vagina” facials? The Smooth Synergy Day Spa in New York will pamper your “booty” — exfoliate it, use microcurrent therapy to help reduce the appearance of cellulite, and then even apply spray tan! Phit, another New York spa, focuses on pelvic health, and “encourages good muscle tone,” and “restores labial and vulvar contour to a plump firmness” with a process involving lasers.

Even organics and natural products are being taken to extremes, as evidenced by the extraordinary lengths many brands will go to assert their hardcore purity. “Internal beauty” is emphasized with increasing vigor. Raw cuisine is becoming popular during intense detox retreats: Fresh Start in Canada has a 14-day detox (no pain, no gain!) with a 100% raw food menu for the 50% of days guests are actually allowed to eat solid food. Dr. Howard Murad’s new book, The Water Secret, makes the radical, but convincing, claim that one doesn’t need to drink eight glasses of water a day. Instead, one should “eat one’s water” through fresh fruits and vegetables, providing our cells with a much more nutritious, effective water source. Phyto 5 products (out of Switzerland) have a unique approach, suggesting that “true beauty is health made visible,” with products that are really energy medicine. And now there’s the possibility of re-attaining “virgin hair,” according to innovative new hair color products like INOA that eliminate damaging chemical developers.

And finally, what might be considered the most interesting extreme: More people’s comfort levels with simultaneously embracing both the “yin” of the natural and the “yang” of invasive, medical beauty procedures. It isn’t either/or anymore. (A tangible example: The popular NewBeauty magazine now features a dedicated SpaFinder section in each issue.) In the end, people are increasingly demanding extreme results, and they’re happy to pay the price for it. At a staggering $679 billion annually, the beauty and anti-aging sector represents by far the largest share of the estimated $1.9 trillion wellness market.* Expect even more extremely profitable, extreme beauty innovations hitting your local spa next year.

* 2010 SRI International Report, Spas & the Global Wellness Market: Synergies & Opportunities

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Spa Trend Analysis 2011: Deals Gone Wild

deals 267x300 Spa Trend Analysis 2011:  Deals Gone WildThe 5th spa trend we forecast was “Deals Gone Wild” and 2011 was clearly the year of the deal.  You’ll notice in the write up that our prediction was totally lined up with what Barron’s said recently “consumers who are bombarded daily with coupon offers from Groupon and its rivals could be coming down with “deal fatigue.”  So I think we get an A for that insight.  On the other hand, I don’t think we saw how important the affluent market would become for deals.  This in Time a few weeks ago, “”Wealthier individuals are far more likely to be daily deal customers…54% of households with incomes of $150,000 and above are registered to receive daily deal offers, compared to just 27% of households with income of $35K or less.”  The reasoning?  The more affluent folks are the ones spending money so it makes sense that they would seek out deals.  Those with low incomes don’t have disposable income that could be used for deal purchases.  Missing that insight means I have to move our grade down somewhat…I’ll settle for a B+ on this spa trend prediction.  Either way, spa deals continue!

Remember when coupons were unfashionable things people snipped out of the paper? And spa deals were mostly found on chalkboards near the spa reception desk? (Or, when spas didn’t even discount or consider using the term “deal”?)

Well, put an “e-” or “group” in front of “coupon,” and you suddenly have the hottest Internet mania of 2010, poised to accelerate at an even more dizzying pace in 2011. Online group-buying deals have suddenly burst onto the global scene, and the old-fashioned “deal” has morphed into a hip online industry. And with spa and wellness deals such a mainstay of generic sites like GroupOn or LivingSocial (where roughly 20% of total deals are spa-related), it’s a sure sign that spa-going has achieved massive, mainstream traction.

The phenomenon is mushrooming globally, with 500 group-buying sites estimated worldwide. North America alone has 130 “daily deal” sites, including first-mover GroupOn – and LivingSocial, the DealList, Yelp, BuyWithMe, etc. The UK has its Groupolas and Wowchers, Spain its Groupalias, Australia its Jumponits, Scoopons and Spreets, China its QQTuans and Meituans, Thailand its Ensogos and Sanook Coupons, and Singapore its AllDealsAsia. Dozens of sites cater to a single city.

And with so many spa deals (treatments, yoga classes, even Botox) being blasted into email inboxes, there has been one extraordinary effect: Millions of people now are expanding their spa/wellness horizons, trying new spas and experiences they wouldn’t have without the “50%-75% off!”

With so many companies backed by hundreds of millions in venture capital, deals will certainly remain a hugedeal in 2011. Here is what we see ahead for the spa consumer and industry:

· Consolidation: Consumers will still have an overwhelming number of sites to follow, but a “dot-deal” shakeout (on the dot-com model) looms, in part because of an avalanche of similar/“cookie-cutter” sites, along with players like GroupOn marching across the globe buying and re-branding local deal sites. Branding and meaningful differentiation will become important factors in determining the “shakeout” winners.
· More personalized and spa-specific deals: Spa deals have typically been thrown in between blow-out specials on lube jobs or “two hours of whitewater river rafting,” but new personalization science/software, and the rise of luxury and spa-specific platforms like SpaFinder’s SpaRahRah or Gilt City, will deliver discriminating spa-goers more relevant deals, even “curated” by experts. With the more exclusive customer targeting, higher-end spas (who avoid mob deals like the plague) will jump in to offer luxury, unique experiences far beyond the $39 massage/facial. For many, the spa deal quest will evolve beyond the “rock-bottom price at any old place,” to seeking (and finding) credible, real values (i.e., $130 for $300 worth of spa services) at a location you actually dream of visiting.
· More manageable, exclusive deals: “Flash-mob” deals that have a small day spa selling 5,000 massages has led to well-publicized gripes by both businesses and consumers — no appointments, short-shrift service, etc. — leaving spas so overwhelmed their businesses are jeopardized. Look for the parameters of deals to become more exclusive and more manageable.
· Location-based “deals on the spot”: With location-based powerhouses like Facebook, Google and Yelp getting in on the action, deals will soon be even more ubiquitous online, as well as headed to your mobile phone. Around the bend: A spa-seeker launches a mobile app, finds real-time deals in that area, clicks and buys the coupon and then strolls into the spa to redeem.
· Retention and engagement: In 2010 spas embraced group-deals to attract new customers, but in 2011 there will be a much more intense focus on how to retain them, with new tools, training and technology to engage customers after the hordes rush in.
· Deal fatigue: Look for some consumer push back, especially from the spa enthusiast, who is, after all, seeking stress reduction. Ultimately for them, having a regular spa appointment with a favorite therapist at a familiar spa will trump the few dollars saved and the energy needed to engage in deal frenzy.

Look for deals to continue but not be quite so “wild.”  SpaFinder’s Spa Rah Rah daily deal offer has had better response than expected probably because it is curated by experts and those wanting to go to spas do have disposable income.  Now more sites are carrying our curated deals…that saves everyone money because it’s easier for spas to deal with one (or a few) deal aggregators than dozens.  Ditto for consumers.

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